To answer this question, first we need to answer the following questions:
What is Control and what is FMEA ?
Does control consist FMEA, or does FMEA consist control ?
If FMEA feeds a control plan, what are the outputs of FMEA, or What are the inputs for a control plan?
Does FMEA involve all the inputs for the control plan ?
If FMEA…[Read more]
Well, it is hard to say, because service characteristics in comparing with manufacturing are intangible. As you see, from this point of view, Six Sigma can not help you. You must first start with other concepts, like service quality, or ISO 9004-2. After you determined your specific criteria, then try to use Six Sigma, in a way to help you to…[Read more]