Summerfield

Thanks Jsev for your suggestion, but I wonder what does confidentiality got to do with a little help form someonw who can? and moreover when i offer even to volunteer ! is human resource comming by so cheap these days ?
I am still hopeful.
Ash

I am waiting for responses andhelp from members.

Hi Langsee,
Thank you so much for the insight. I will definitely browse for them. Wish you all well.
I look out for more sources coming my way.
Regards,
Ash

Hi Antani / Reader,
Thanks for the response and intent to help. I am currently based out of Kolkata – India.
I am a Graduate in Economics and Statistics, MBA in Marketing. I have done my Six Sigma GB from IIM – Kolkata. I have been working mostly in Operations, Process related profile for Financial, Back office, Call Centre Organizations.…[Read more]

hey @ hbgb b^2…
i have done project in financial service / backoffice process…
I am looking for some more to venture into…
any help ??
 
 

no reply :(

Hi Joe,
True wht ever i told was withouut proper insight of the nature of business, but what ever feedback gave is a generalized approach to be applied to all processes. And as far as my understanding of BPO goes, I have over 5 yrs Operational and Sr. Mgt experience in BPO. A constructive criticizm would be have been more appretiated, more so…[Read more]

Hi Pal,
Kudos to your project selection. But did u start ur problem by defining to wht level u want to improve ur satisfaction. Start with wht is the current satisfaction level. Your survey should contain the CTQ parameters and the KPI for the business. Obtain a QFD/AHP of the Company Process leading to satisfaction. Get them into Quantifiable m…[Read more]

Thank You all for the insight !

Hi Anonymous, It would be great if you share the report on COPQ for the CC. It would serve as a wonderful insight on projects i wish to persue for CC shortly. You can mail me at [email protected]. Anyone doing SS projects for CC are requested to post inputs and feedbacks on SS implimentation in CC and help me.Thanx
Ash
 

Hey Marlon Thank You, but again the salaries you mentioned are for how many years of experience and at what proficiency? How come you know about the indian standards? Can you thro any light for the GB too in Indian perspective?

Hi Simon and Adam,
Please send me the simulation in y id.
[email protected]
Thnx
Ash

Hi Simon and Adam,
Please send me the simulation. It would be a great help.
Thnx
Ash
 

As per the AIAG Standards (Automotive industry action group) your Gage R&R % contribution value should be =5 for accepting Gage R&R.

1. Depends upon your data
2. You need to identify the standard deviation of the population.
Or what you can do is collect the Population data (1 day) and some 2-3 samples on the very same day & with the help of Anova you could be able to verify the sampling method & also sample size.

Yes timer is a discrete variable. The process is as follows
In a die we pull metal under vacum. There are two kinds of vaccum which are important to the process. One standing and other holding. Timer is a value input for PID to kick in. The properties of the part depends on there three factors . the forth factor is the part itself . However if…[Read more]

Dear Milind,Let me throw a spanner in the wheel. I was a BB for an ERP project in my previous job. The MBB and me found it fairly difficult to apply the methodology and kept drifting to the Arthur Anderson(now called Anderson Consulting) approach. However the tools we did find useful were the FMEA and the SQFD.regards,
Ash

TQM has traditionally tried to tackle large, complicated projects that prove to be too cumbersome to make any significant improvemements.  I think this is Six Sigma’s greatest advantage over TQM.  Six Sigma projects are typically more defined and properly scoped.  There may be several Six Sigma projects within one TQM project.  To use the baseba…[Read more]

Standard deviation is the measurment of your process variation.

Thanks for suggestions . I will try these and see what I get