This could help. There is a BB primer somewhere on the site too…
First of all, unlike manufacturing industry, BPO is more volatile in the sense that the processess that are transistioned need to have the same throughput or better with cost effectiveness and should be based on adapted processes or any other process that can be easily understood by the client.This is one reason that COPC standards are…[Read more]
I am a Quality Analyst for a BPO co. in India.
Basically, in my co. BBs are responsible for transistioning a process and ensuring it is adapted at the offshore site effectively. They use DMAIC methedology to improve productivity for voice and non voice processess (mostly claims/any other financial processing).BBs are in great demand,…[Read more]