Bob Peterson


  • Nigel,
    Well.  These are actually fun problems because the gratifying feedback is usually quite rapid.  Might you have records of any type that would allow you to tabulate and categorize these ill feelings?  Should those be insufficient, some face-to-face discussions with appropriate individuals, again turning the results into the tabulation an…[Read more]

  • Hello, Nigel.
    Perhaps you could provide a bit of background on your new situation and the highly uncooperative automotive customer to help set the scene.  I know precious little of the specifics for the IT world.  I am able to provide advice on getting off to a good start.  Feel free to converse in this forum or to me directly should you be so in…[Read more]

  • I might add one proviso – like almost everything else in life, having done something with what you have (or know in this instance) is more persuasive than simply having it.  Should you choose to take the effort, be looking for opportunities to apply your newly acquired education to your surrounding situation.  Nothing breeds success like su…[Read more]

  • Adele,
    Work hard to find out the who / what / why regarding the negative experience your company has had.  The answers will guide you on how to (or if you should) sell 6s to your company.  You are certainly welcome to send me a note at [email protected] with the results of your effort.  Perhaps I can give you a suggestion or two.
    Bob Peterson

  • Agent:
    Perhaps you could consider attacking the 4% standard deviation rather than the 7% mean.  I have found this approach to be quite effective.  Should the 4% SD come about because of inability to quantify the parts supplied, then it becomes a measurement system issue.  Feel free to drop me a note at [email protected] if I can ad…[Read more]

  • I would agree with Statman.  Generally a DOE does not need to be repeated in it’s entirety, certainly not when doing a screening experiment.  There are mitigating circumstances, however, so think it through to the end and decide how much energy and money you wish to put into emphasizing process settings against just gathering more repeats for a g…[Read more]

  • Mike,
    Thank you for your frank comments on the seeming future state of SS.  I thought I might be the only one who felt that way and was uncharacteristically hesitant to speak out.  I no longer stress six sigma with my clients – just ‘structured problem solving’.  A bit of a shame I suppose, but then it is about results, isn’t it?  Resu…[Read more]

  • Bob Peterson replied to the topic Change management in the forum General 18 years, 1 month ago

    Sorry you feel that way.  I failed to make the connection with personal credit, for I took the issue to be communication both up and down.
    Bob Peterson

  • Todd,
    I will not admonish you past what has already been stated by others.
    Speaking to a group of mixed backgrounds can be a bit challenging.  My advice would be two-fold:  avoid jargon and use practical examples from everyday life which everyone can understand.
    For farmers, the tons of corn per linear feet in each field and the associated f…[Read more]

  • Bob Peterson replied to the topic Change management in the forum General 18 years, 1 month ago

    This is an all-to-common situation where the upper and not-so-upper portions of a company have communication difficulties.  What has the top management team answered when you asked what they need from your work?
    Without knowing the specific situation it is a bit difficult to advise.  Three items that come immediately to mind include i…[Read more]

  • I would think certification is more like icing rather than the cake if I may be allowed the metaphor.  Achieving sustainable results is the bottom line issue, and certification does not necessarily lead to results.
    I would think there is value in certification for many individuals.  It is a bit like taking 3 college years of something and then no…[Read more]

  • Bob Peterson replied to the topic DFSS in the forum General 18 years, 5 months ago

    Dan and Elizabeth,
    I suppose everything has it’s place as does DFSS.  My experiences suggest that it can be cost-effective in certain circumstances and also that, as Elizabeth has suggested, may be most positive when the opportunities are carefully selected.  I do wonder just how effective DFSS is when applied to literally everything.
    I work w…[Read more]

  • Thank you, Joe.  Well stated.
    Bob Peterson

  • Charit,
    Thank you for clarifying your need.  Something like six sigma is of value to a company of any size or sales dollar volume.  For a small company measured by either means the issue comes down to speed of near-term and long-term problem solving where speed is more important than long-term.  On the ROI point, consider variable vs fixed cos…[Read more]

  • I firmly believe, at the risk of being indelicate, that the required number of black, green, yellow, leather belts, or striped suspenders is zero.  What is mandatory for a company of any size is (a) putting the customer first, (b) accepting that no matter how good the company may think it is, there must a passion for improvement in the eyes of the…[Read more]

  • William,

    Our company is in the process of restructuring under a “Continuous Improvement” umbrella, including Six Sigma, Lean, TQM, Etc. In your 10/8/00 reply on the subject topic you refer to “ABM”, a term which is unfamiliar to me. Would you please give me a short description for ABM, and point me in the direction of informational sources.

    Thanks, BP

  • Thanks Gary, your advise is appreciated.