Bruno
was active Not recently activeBruno joined iSixSigma 16 years, 2 months ago.
No articles yet.
2 forum posts
No article comments yet.
Activity
-
Bruno replied to the topic Six Sigma and Customer Complaints in the forum General 14 years, 6 months ago
Hi, Greg. I`m from GE Money Brazil. I`m an attorney at law, responsible both for civil claims and ombudsman departament. I`ve had an interesting experience aplying lean six sigma metodology to our internal proceedings.
We analyzed some of the following issues:
1 – Waste Time spent on the complaints analysis by legal (1st step) and by CCRP (2nd…[Read more] -
Bruno replied to the topic ppm Calculation in the forum General 16 years, 2 months ago
I would like to know what I do to calculate PPM for variable characteristic considereing any distribution as Weibull, Gamma or Exponencial?
Thank you.