You may look at the foll. ,
1. Start from your vision/mission statement.
2. Identify the Key business drivers (KBDs)- which could be Faster response/resolution,cost optimization/reduction
3. Identify Critical Business Processes – which is in line with the identified KBDs ( helpdesk processes , Incident management processes etc)
4. Some…[Read more]
Hai Ryan ,
Mine is a Call Centre Company .
Our aim is to reduce the Network Bandwidth Utilization.
We want to make use of the Network in more efficient manner
Allowing the users to use chat application and downloading unauthorised software consumes the network bandwidth unnecessarily. Now we want to curb this.
Can you help me…[Read more]