iSixSigma

Chuck DeBusk

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  • #105228

    Chuck DeBusk
    Participant

    Education of senior management and truly of all management and associates is critical to the long term success of Six Sigma.  As a GE employee, we use phrases like “Six Sigma is part of our DNA”, the “Way We Work” and while at times hokie, the idea that all professionals are Green Belt trained and much of the leadership has served as Black Belts and Master Black Belts is one of the reasons that we have been successful with Six Sigma.  We have created a culture around data driven decisions and that has served us well.  As I go out and work with healthcare organizations, that are our customers, to help them implement Six Sigma, beginning with a basic education is critical. Over the course of their Black Belts doing projects, I sense cultural transformation when leadership begins to ask questions about variation and other Six Sigma concepts. 

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    #59860

    Chuck DeBusk
    Participant

    With respect to Turn Around Time, you can use Six Sigma to analyze the basic components fo TAT.  Typically these will be Order to Drawn, Drawn to Received in Lab, Received in Lab to Result, Result to Report in Chart.  These may vary depending on what you are looking for.  We typically use a Regression or ANOVA to help understand which component is driving variability and then use Lean or other techniques to improve the process.  At one hospital there was a large delay between a test ordered by the Physician and when the order was entered into the computer system.  Since Lab couldn’t start their process until the order was entered, this contibuted to the perception of the delay on the part of the Physiciance.  In another situation, we are using lean to look at the work flow within the lab.

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    #59841

    Chuck DeBusk
    Participant

    Let provide a somewhat biased response.  I also have spent 20 years in Healthcare and now I’m a Master Black Belt in GE Medical Systems.  I am sending this while in a class for GE to teach our customer hospitals Six Sigma in this case the third class of Hospital Master Black Belts.  So, will Six Sigma stay around – I think so.  We’ve worked with University of Virginia, Yale-New Haven, the Providence System, Virtua Health, Commonwealth Health Corporation and others helping them drive Six Sigma into their organization.  Should you learn Six Sigma is a different question.  Six Sigma is a methodology and a philosophy.  If you learn the methodology it will make you a more effective problem solver, but to be truly effective your organization needs to have the Six Sigma philosophy.  Otherwise, I would say it is useful for personal growth, but I’m not sure it is the best place to spend your time and money.  Several folks such as American Society for Quality (ASQ) and Six Sigma Academy offer courses for single individuals (as well as other providers).  Please feel free to contact me directly at [email protected] if you’re looking for more info.

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    #59821

    Chuck DeBusk
    Participant

    Tony – First, as an MBB I always caution BB’s not to get stuck on certain tools, but having said that I typically find the basic statistical tools ( ANOVA, t-Tests, Mood’s Median and Regression) are used frequently in Analyze (ANOVA, Mood’s, Regression) or Improve (t-Tests, Mood’s, Ci Square to demonstrate improvement).  Fishbone diagrams and FMEA are also tools that I use or see used in almost every project because of their broad scale applicability.  As you gain experience, you’ll see a wider range of projects and that will necessitate a wider range of tools. 

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