Damo

Thanks for your reply Paul, its one of the more valued ones I have received. I believe our thinking is in line with yours which is good to read. During this theoretical study phase we are intending to make use of a system diagnosis tool to underpin a system diagram which has already been compiled by our VP and reports. It’s basically the same…[Read more]

Glen,
I have to agree with Bobs last comment. Looking back over such a long time period isn’t going to tell you that much because you won’t be able to understand what was behind any special causes. Personally i’d take the last 20-30 data points to establish some limits and then continue to track the data from there on in, again though making sure…[Read more]

Hi JW,
You need to identify the needs of the customer and ask them what they need with regard to the proceedures? How do they use them?, what might be improved? etc. I know that one of my training examples used the production of documentation to help us calculate process Sigma (defects per page, etc) so measures can be applied. Don’t think about…[Read more]