Damo
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Damo replied to the topic Selecting Priorities in the forum General 16 years, 10 months ago
Thanks for your reply Paul, its one of the more valued ones I have received. I believe our thinking is in line with yours which is good to read. During this theoretical study phase we are intending to make use of a system diagnosis tool to underpin a system diagram which has already been compiled by our VP and reports. It’s basically the same…[Read more]
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Damo replied to the topic Control Charts for Processing Time in the forum General 16 years, 10 months ago
Glen,
I have to agree with Bobs last comment. Looking back over such a long time period isn’t going to tell you that much because you won’t be able to understand what was behind any special causes. Personally i’d take the last 20-30 data points to establish some limits and then continue to track the data from there on in, again though making sure…[Read more] -
Damo replied to the topic Process analysis and six sigma in the forum General 16 years, 11 months ago
Hi JW,
You need to identify the needs of the customer and ask them what they need with regard to the proceedures? How do they use them?, what might be improved? etc. I know that one of my training examples used the production of documentation to help us calculate process Sigma (defects per page, etc) so measures can be applied. Don’t think about…[Read more]