To me it looks like the “old” terms stakeholder, and internal vs. external customer pretty much cover the differences between monetary and non-monetary exchanges and the idea of expectations in regards to the process.
When the process owner = customer the definition becomes trivial. The core of the supplier -customer relationship is the idea of an exchange. That’s the genus proximum. In order for a term such as customer to have a meaning it needs to have a differntia specifica relative to the genus proximums. Expectations are psychological constructs and so…[Read more]