Donna Nelson

I worked on such a project last year in an effort to improve employee retention and satisfaction. (Our employee satisfaction surveys told us they thought we had a retention problem.) We started by looking at exit interviews and determining why people left. Then we put the reasons into a fishbone diagram. We looked at which items we had the most…[Read more]

Jim,Just realized my e-mail address won’t show up unless posted in the reply.If you wish to contact me, please call (505) 524-5007 or e-mail to [email protected] Nelson

In a Human Resources environment, we have applied Six Sigma to a recruitment and retention issue (based on Employee Satisfaction Survey results), evaluating the processes surrounding each. I wrote the Charter and project scope with some guidance from a MBB. Since this was my first exposure to a Green Belt project, I don’t have enough experience…[Read more]