iSixSigma

Donna Nelson

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  • #75705

    Donna Nelson
    Participant

    I worked on such a project last year in an effort to improve employee retention and satisfaction. (Our employee satisfaction surveys told us they thought we had a retention problem.) We started by looking at exit interviews and determining why people left. Then we put the reasons into a fishbone diagram. We looked at which items we had the most control over, to focus our efforts more. Then we used FMEA as a tool to determine where to focus our energies and resources for resolution and developed an action plan for improvement. In our case, it is more ofa cost avoidance than a cost savings. If we don’t spend the budget on recruitment and other costs associated with hiring, we have more money available to provide training and rewards and recognition for those employees who are here. We estimate an average hiring cost to be $50k and have kept 3 employees from leaving since 6/1/01. I have additional information if you would like to look at it.

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    #68351

    Donna Nelson
    Participant

    In a Human Resources environment, we have applied Six Sigma to a recruitment and retention issue (based on Employee Satisfaction Survey results), evaluating the processes surrounding each. I wrote the Charter and project scope with some guidance from a MBB. Since this was my first exposure to a Green Belt project, I don’t have enough experience to say whether this was better or not; however it worked very well for us. The project resulted in cost avoidance of $300,000 and a Green Belt certification for me.If you are interested in more detail, contact me at the e-mail address above.

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    #68353

    Donna Nelson
    Participant

    Jim,Just realized my e-mail address won’t show up unless posted in the reply.If you wish to contact me, please call (505) 524-5007 or e-mail to [email protected] Nelson

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