Edward Connolly
was active Not recently activeEdward Connolly joined iSixSigma 14 years, 6 months ago.
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Edward Connolly replied to the topic Six Sigma and Customer Complaints in the forum General 14 years, 6 months ago
Other than what seems obvious, I have found that categorizing by the following categories gives you a lot of bang for the buck in terms of useable intelligence for the amount of time you spent analyzing:
1. Severity level – define several severity levels from very serious (such as unfit for use, risk to user, high potentil for loss of furture…[Read more]
