We’ve got to keep the original question in context. You make a good point that the item could be shipped to your house. But if for example, you need a bandage to put on a cut, you need it here and now, not shipped to your home.
You might be capable of searching for, reaching for and retrieving the product yourself, but if the price to have s…[Read more]
At the risk of sounding flippant, you may not need six sigma in this particular application. If the customer doesn’t have any problems and hasn’t identified anything that could be better, maybe you’re already at a high process capability (although I find it hard to believe that your customer can’t identify anything that could be…[Read more]
The first thing I would ask the plant manager/customer is “what’s wrong with this plant? What is not working as you think it should be, or what could be working better?” This VOC (Voice of the Customer) will start you down the right path. Keep in mind that the response may not directly point you to a project–you may have to do some more dig…[Read more]