I would simply start by offering a major factor will be the maturity and size of the Six Sigma deployment. A very large and mature deployment may require an expensive, feature-laden package. I don’t have any strong opinions with these but I believe iSixSigma is working on this very topic. A smaller, younger deployment could probably su…[Read more]
JH replied to the topic 6 Sigma Projects in Information Services Technology in the forum General 20 years, 4 months ago
It worries me that someone else seems to be having issues with applying six sigma tools to I/S&T processes, and that there have not been more responses to both of our postings. Does this mean that 6 Sigma has no place in I/S&T?? I think it does, I just wish I could figure out how & where.
In response to your discussion about m…[Read more]
The project I am currently working on is for a call center with 100% inbound calls. For our project the process definition was:
1) answer calls within 60 seconds
2) no coverage drop off during peak hours (midday to late afternoon. Flexible staffing model.
3) take the claim information and forward to adjusters in less than a hour
4) control…[Read more]