iSixSigma

JH

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  • #140662

    JH
    Participant

    Won’t somebody please think of the children?

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    #136346

    JH
    Participant

    AJC,
    I would simply start by offering a major factor will be the maturity and size of the Six Sigma deployment.  A very large and mature deployment may require an expensive, feature-laden package.  I don’t have any strong opinions with these but I believe iSixSigma is working on this very topic.  A smaller, younger deployment could probably suffice using the software packages you already own (e.g. Microsoft’s Sharepoing, Infopath, etc.).

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    #92472

    JH
    Participant
    #71160

    JH
    Participant

    Scott,
    It worries me that someone else seems to be having issues with applying six sigma tools to I/S&T processes, and that there have not been more responses to both of our postings.  Does this mean that 6 Sigma has no place in I/S&T??  I think it does, I just wish I could figure out how & where.
    In response to your discussion about mandatory training:  Do the costs associated with such a plan really help you achieve the savings you are looking for from reducing the number of calls you are getting, or does it negate them??  I know a lot of call centers use a “self service” application that involves a knowledge base, but this too can be a considerable expense…… are there still savings once you take in account the cost of purchasing, implementing and supporting such an application? 
    JH

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    #62726

    JH
    Participant

    Al,
    Would you mind faxing me a copy as well?
    Thanks.
    Fax:

    936-8297362
    JH

    0
    #71092

    JH
    Participant

    Al,
    Would you mind faxing me a copy as well?
    Thanks.
    Fax:

    936-8297362
    JH

    0
    #67714

    JH
    Participant

    The project I am currently working on is for a call center with 100% inbound calls. For our project the process definition was:
    1) answer calls within 60 seconds
    2) no coverage drop off during peak hours (midday to late afternoon. Flexible staffing model.
    3) take the claim information and forward to adjusters in less than a hour
    4) control costs with changes in call volumesHope this helps.

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Viewing 7 posts - 1 through 7 (of 7 total)