Our HR Department has a similar problem, and they asked for the 6 Sigma group’s help. However, they already had the solution in mind and wanted some project management assistance. The solution simply involves creating a workflow application (we use Lotus Notes) that would route the request to the appropriate managers for approval and then to HR.…[Read more]
Here are the last three HR projects we have completed:
Employee evaluations (why we were not doing them and how to obtain 100% completions for both salary and hourly)
Job posting cycle time reduction (basically implemented an electronic process similar to purchasing)
Improve employee short-term disability benefits (provided better benefits w…[Read more]
JJ Lay replied to the topic Six sigma in it infrastructure management services in the forum Software/IT 14 years, 5 months ago
Hi Parag,My e-mail is [email protected].I look forward to hearing from you.
I am working on two projects that involve using 6 Sigma for an RFP.
The first is a replacement phone system for our 11 facilities. Currently every facility has their own system. None of these systems can be integrated with any other system. The 6 Sigma process is capturing requirements from our customers on how they currently communicate wi…[Read more]
I would checkout the Software section of iSixSigma. It is filled with information that is IT-related.
JJ LayThis thread has been moved to the IT/Software discussion forum. Please click here to continue the discussion.
We found that the greatest amount of variation in response time as measured by PING was from antiquated hardware. It was the “install and forget” syndrome. We had installed 10 Mbps hubs in our smaller stores about eight years ago. Unfortunately (depending on how you look at it), these hubs have been working without a hiccup. The…[Read more]
I wonder about the question too. However, your reply is very unprofessional and discourteous. Please read the following excerpt from the Ettiquette Guidelines:
“Be considerate to others. It should go without saying that you should treat others as you would like to be treated. If needed, iSixSigma Community moderators will d…[Read more]
We undertook a similar study in the Information Technology Department. There were numerous complaints from the staff about being overloaded with break/fix activity. Outside the the IT Department there were several complaints about the IT staff being unavailable.
Two individuals were selected to perform random observations of the IT staff over a…[Read more]
JJ Lay replied to the topic Doing 6Sigma project on Network Utilisation-Pl Help in the forum Software/IT 19 years, 2 months ago
I am working on a Six Sigma project of similar nature. We have 11 facilities connected to a central data center using lines from speeds at 100 Mbps to 256 Kbps. Our objective is to determine the source of outages and high latency. Right now we are in the measure phase. We will be performing a Measurement Systems Analysis next week…[Read more]