iSixSigma

Pipkin

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Viewing 57 posts - 1 through 57 (of 57 total)
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  • #65340

    Pipkin
    Participant

    hi tan , can i know if you still have info on doing this project as i got it as a prokect for my term this year. Pls get in touch if u still  have any info on it. Thanks a million

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    #61822

    Pipkin
    Participant

    For Lean to be effective beyond making things neater, the healthcare organization should have processes that are consistent and that work well already. If they don’t, then Lean per se is going to be of limited value. In healthcare, half of Lean projects have no distinguishable tie to a financial outcome. Of the 6000 or so hospitals in the US, only around 2% to 5% have consistent processes. Most don’t even understand the concept of process management. Of the 18 top hospitals picked by US News and World Report for the hospital honor roll, about two thirds of them have a six sigma program and most of those use Lean with Six Sigma but they started by reducing process variation first. All of the 18 have a well defined, precise method for managing processes, even the ones that don’t use Six Sigma. Most people know that Six Sigma is about controlling process variation. However, process management is somewhat different. Geary Rummler’s work in process management was the forerunner for Six Sigma at Motorola (that’s why they won the Baldrige) and explains the concepts necessary to make Six Sigma and Lean work from a management perspective. You might want to give it a read.Improving Performance: How to Manage the White Space in the Organization ChartGeary RummlerIf you want the Cliff notes version, read Managing Sideways. Here are a few articles that will give you some general info. http://www.epictech.biz/newsevents/PressRelease/Cost%20of%20lean.pdfhttp://www.bizjournals.com/louisville/stories/2007/04/23/story3.html?t=printablehttp://www.thefabricator.com/ShopManagement/ShopManagement_Article.cfm?ID=1384http://www.xigmaworks.com/news/healthcare/HC_2006-2.pdf
    Whatever you do, my opinion is start small and have some early, quick success. Make sure the first few projects picked are ones that benefit the staff. Yeah, use lean to improve their working conditions and you’ve solved on big road block to getting lean accepted. (I’m amazed that almost no one uses Six Sigma to increase employee satisfaction. Happy employees reduce turnover, work harder, provide better care and greater patient satisfaction. Magnet Hospital my ass. Just use Lean and Six Sigma on the problems that p”s off the staff and see how much better things get in a hurry.)Next make sure any big projects can be broken into parts with deliverables that demonstrate that progress is being made and the parts are usable before the whole is finished. Rather than promising the board a specific amount of dollar savings, give them three pieces of info. Show them the list of the US News Honor Roll and how many members of the list have a Six Sigma or Lean program. (Yeah, you’re going to have to make 18 phone calls.). Then give them a summary of how Thibodaux Regional Medical Center, Mount Carmel Health Systems and Park Nicollet have done. You might want to mention how many quality and patient satisfaction awards little Thibodaux has won, or how Six Sigma and Lean saved Mount Carmel from extinction or how high up the food chain Park has climbed. (All three of these hospitals are very open with the kind of QC programs they have, how much it cost and how much they saved. You’ll have to do some digging to get the info, but it’s out there.) Then ask the board which one of the three hospitals they would like to benchmark and which tools do they think the hospital will need to match the performance of these three. If they’re rational, they should be able to sell themselves on process management. If not, it’s not too late to get another job. As a retired CEO, I don’t think much of Six Sigma as a whole because I’ve seen too much abuse. However, I am a major supporter of process management and process thinking. Unfortunately Six Sigma is often the only way some management groups can pull themselves together and learn how to manage the processes that drive their business. You might also want to learn a little about Dr. Morris Massey’s change management programs and employee values and resistance to change. You’re really going to need that. PS Don’t forget to mention to the board that the members of the board and the exec crew have to get their dog pooh together (I would use the correct noun here that starts with an s’ public forum) before the rest of the people in the boat are going to be able to row together in a straight line toward the goal.

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    #61821

    Pipkin
    Participant

    You’ll need an MHA (Masters in HealthCare Administration) or you won’t get far. It’s difficult to go back and forth from industry to healthcare. http://www.mastersinhealthcare.com/MHA schools love IE’s, and MHA’s with an IE background are popular with hospitals, but some IE’s have trouble with the healthcare management style. If you can handle the political BS in hospitals, with an MHA you can have a very good career. Ten years after graduation IE’s with an MHA do as well as most MBA’s from top 20 schools. If you don’t mind traveling, there are a lot of consulting jobs for MHA’s with IE undergrad. Good job, good pay, good experience, but the travel can be a pain. The advantage an MHA has over an MBA is MHA schools don’t require three to five years of work experience before you can apply. The disadvantage is Healthcare Administration is specialized so the number of companies that will hire you are limited and you can’t easily jump to another industry group if you don’t like healthcare.

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    #61820

    Pipkin
    Participant

    Here’s a list of the Masters in Health Care Administration degrees in the US. For a specialization in quality you simply take two or three QC courses.http://www.mastersinhealthcare.com/

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    #162931

    Pipkin
    Participant

    Dr Scott,
    Thank you for explanation. You are an excellent teacher.

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    #162900

    Pipkin
    Participant

    Alastair,
    No, I think what they are trying to do is set goals that are untainable.  For example if you track unemployment and the the trends shows mean unemployment over the past decade at say 5.0 % and you set control limits of + or – 3 SD so the control limits are upper say 8.0% and lower is 3% they want the goal to be 1%.  Using the current processess I don’t see how you can get there statistically.

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    #162896

    Pipkin
    Participant

    Dr. Scott,
    I am new at this, but here goes.  All the values fall outside the upper and lower  tolerances that you provided (2200 and 1900) and none of the values meet the goal (2000).  The graph showed that the speed numbers were mostly within + or – 3 standard deviation and therefore within statistical control limits.  You could conclude that the process is within control limits, but does not mee the tolerances or goal specified.  To achieve the desired resutls the entire process as currently configured and employed could never produce the desired results and would have to be totally reworked to meet the desired goal and tolerances.
    Again hope my ignorance doesn’t show too badly.  And thanx for your response. I look forward to your critique of my answer.

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    #155370

    Pipkin
    Participant

    Thanks for the response. We originally had thought of Manager Process Improvement, but exectuives think it correlates too directly with our R&D or our validation group. We originally had Manager Six Sigma, but that was not a complete reflection of the role as they also are responsible for other avenues of process cimprovement.

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    #59041

    Pipkin
    Participant

    Specifically financial services?

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    #150290

    Pipkin
    Participant

    you much work for tmb. total bs management.  

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    #147126

    Pipkin
    Participant

    It sounds like some “Sick Sigma” guy.

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    #146997

    Pipkin
    Participant

    SS = 80% TQM + 10% Harry’s statistical crap + 10% Harry’s marketing BS.

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    #146996

    Pipkin
    Participant

    It is true ? You mean ” Running a business with a Cp of 1.33 will lose 15-20% of sales ” is true ?  You have got to be kidding !!!!
    Please do show us your “statistical calculation” , so that we can all have a good laugh.

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    #146546

    Pipkin
    Participant

    You are wrong.
    A survey showed it is always 28.5 to 31.5 .  Mikel Harry proved this with 6 groups of 5 samples and adding the 1.5 shift = 30 +/-1.5

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    #142124

    Pipkin
    Participant

    DOE Pro by AAA is a good tool
     
     
    Jack

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    #139082

    Pipkin
    Participant

    Do you mean attribute gage r&r or attribute agreement analysis? 

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    #136606

    Pipkin
    Participant

    Abdul
    Doesn’t seem like you applying any of your knowledge for the good of your country?
    Jack

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    #136577

    Pipkin
    Participant

    Hi Darth
    A regular master like you should have understood I meant 10 as historical data not sigma level.
    However you still didn’t answer my question.
    Jack

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    #64225

    Pipkin
    Participant

    I’m also interested in having 8D report.
    Could you send me them as well?
    Thanking you in advance.
     
    Best Regards
    Jack
    [email protected]

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    #133033

    Pipkin
    Participant

    Even I am looking for the same

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    #129578

    Pipkin
    Participant

    Ct,
    Yes the data sets are over a short time period. Thanks for you thoughts.

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    #129575

    Pipkin
    Participant

    Thank you to thevillageidiot – your practical approach makes. I have gotten in trouble with customers before when using theoretical concepts.

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    #127979

    Pipkin
    Participant

    Hi BTDT,
    I am ex GE employee and been thru all of there training (including CAP), You might have been my instructor :))
    The question is, how much from my knowledge and understanding of CAP, I can use in my new organization without getting involved in copyright and other legal issues.
    Thanks
    Jack

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    #127281

    Pipkin
    Participant

    Are the concepts and principles behind short runs and long runs also applicable in a transactional setting?

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    #123725

    Pipkin
    Participant

    Senthil
    R u from MIT by any chance

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    #58515

    Pipkin
    Participant

    opps, please forward to [email protected]

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    #58514

    Pipkin
    Participant

    please forward a copy of your storyboard to me as well.
    Thanks.
     

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    #118595

    Pipkin
    Participant

    All have different approaches but witha an aim of reducing defects. remember six sigma is THE quality initiative to follow. Toyota doesn’t have any thing to do with Six Sigma, for that matter many companies do not follow.
    I suggest an internal assessment of your company and readiness to adopt the quality initiative and the time Top management will to invent in these initiatives.
    jack

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    #115410

    Pipkin
    Participant

    I agree that it is D.

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    #115387

    Pipkin
    Participant

    I have a soft copy. Email your address to [email protected] and I will be happy to send it to you.  They are not ASQ questions.
    But it is only questions with no answers …. so you have to figure them out yourself … I have answered most of them , so you will see my answers on the papers also.
    Here are two more questions that I do not know how to answer and I would really appreciate your help:
    1. Which statement describes a critical deliverable of the Control Step?a)  A list of Operational definitions for all baseline measuresb)  A box plot for each continuous variablec)  A standardized process which is documentedd)  A Pareto Diagram
     
    I believe the answer is D
    2. How many bins are required for a histogram for a column of data with 150 entries (minimum is 100 and maximum is 16100)?! What formula do you use?

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    #115384

    Pipkin
    Participant

    Actually I beleive the answers are :
    1. C
    2. C (You are right)
    3. A
    4. B (You are right)

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    #115380

    Pipkin
    Participant

    Dog,
    Who said anything about a lecture hall ….. all I am asking for is some help in clarifying some questions.
    I am going through answering some questions as a part for my preperation for a BB certification exam.
    I am sorry if that bothered you …. but I did not know that this a very private forum.
     
     
     

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    #115377

    Pipkin
    Participant

    I know what you are saying ….. I got these questions (actually like 30 pages) froma friend as a aprt for some sort of practicing for the BB certification.
    I hope that exam questions are not vague like the set of questions I am trying to solve.
    And actaully one of the questions that I am trying to find answer for right now is how to calculate the number of bins required to develop a histrogrma from discrete data ranging between 100 and 16200?!!
     

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    #115374

    Pipkin
    Participant

    Ok guys ….. you got the same answer as I did …. now lets try these questions:
    1. One use of Sigma measures is to:
     
    a)    Measure correlation between process and output variables
    b)    Compare process performance before and after improvement to qualify the amount of improvements made
    c)     Achieve any desired level of process improvement
    d)    Achieve greater than 5 Sigma performance for a process
     
    2. A Unit has:
    a)  Only one opportunity for a defect
    b)    No opportunities for defects
    c)     One or more opportunities for a defect
    d)    Six Sigma opportunities for a defect
     
     
    3. What is the main goal of the Control step?a)  Sustain the process improvements made by the improvement teamb)  Teach a process owner how to handle defects
    c)  Train all process workers to identify defects before they reach the customer
    d)    Mandate measurements on all output measures of the process
     
    4. Which of the following is true?
    a)  Specification limits are defined by the process ownerb)  Control limits show current process capabilityc)  Specification limits are the same as control limits for processes which are operating at 6 Sigmad)  Specification limits are statistically derived from process
     
    I believe the answers are:
    1) b
    2) d
    3) a
    4) d
     

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    #58333

    Pipkin
    Participant

    Hi.  I am very interested in seeing a copy of your completed project.  Please forward a copy to [email protected]
    Thank you,
    Jack
     

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    #105069

    Pipkin
    Participant

    Over the years I’ve approached this in a couple of different ways depending on the environment.  In government regulated industries you have to take the hard core approach and deal with “pencil whipping” as nothing short of falsification. 
    In those suituations and environments where the soft approach is acceptable, try emphasizing that, on occasion, where lack of time is a factor you will accept a missed entry, as long as the operator enters a statement such as “no time” or a similar explanation on the form.  Most operators will welcome this option and interestingly enough, will work to keep use of this alternative to a minimum, while providing you with accurate data.

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    #56268

    Pipkin
    Participant

    Carlo:
    Have you already tried the iSixSigma ‘Salary Survey’. It is a database of the salary of approx. 5,000 belts. Just click on ‘Jobs’, sign in (if you havn’t already done) and compare yourself to other belts with a similar profile.
    Kind regards
    Jack

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    #98256

    Pipkin
    Participant

    stan, what are your credentials relative to this subject matter?

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    #96408

    Pipkin
    Participant

    Tommy,
    I liked your analogy on Cp and Cpk with the arrows and target.  Can a similar analogy be made for Pp and Ppk?
     
    Jack

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    #92252

    Pipkin
    Participant

    Thanks Tim
     I am exploring each and every section of this website and  others too.
     Once again thanks for your kind reply.
    Sincerely
    Jack Smith

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    #91287

    Pipkin
    Participant

    The program seems more cliché that substantive.

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    #89081

    Pipkin
    Participant

    There is theory – and there is reality.  Certification is theory – results are reality.  Depends on who you are talking to as to which one they are looking for.
    A certification (such as ASQ’s CQE) should only be used as a starting point.  You read the books, your passed the test.  Certification in Six Sigma is a little more complicated.  Now you are talking about dollars and cents (sometimes sense as well, if you’re lucky). 
    Anyone looking to hire someone for Six Sigma should ask the hard questions and know what they are looking for.  If you only rely on certification, you will end up with plus or minus 3 sigma for candidates.  On average you will be OK.  If you dig deeper, you move your results toward the “positive” side. 

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    #89067

    Pipkin
    Participant

    There is theory – and there is reality.  Certification is theory – results are reality.  Depends on who you are talking to as to which one they are looking for.
    A certification (such as ASQ’s CQE) should only be used as a starting point.  You read the books, your passed the test.  Certification in Six Sigma is a little more complicated.  Know you are talking about dollars and cents (sometimes sense as well, if you’re lucky). 
    Anyone looking to hire someone for Six Sigma should ask the hard questions and know what they are looking for.  If you only rely on certification, you will end up with plus or minus 3 sigma for candidates.  On average you will be OK.  If you dig deeper, you move your results toward the “positive” side. 

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    #87977

    Pipkin
    Participant

    I appreciate the responses to-date.  I still have mixed feelings about what to gain from non-normal data, other than a visual depiction of its mean/median and the spread of data.  So I maybe cannot transform my cycle time data and normalize it, or make it at least more normal for a swag with ANOVA or the like.  A histogram shows the one-sided tendency (time bound) towards zero cycle time, with some proposals taking unusually long times to complete.  But business types still tend to want to put a number, an average that is, to how long it takes to crank out quotes (cycle time).  Isn’t an average somewhat useless when most all of the histogram is one-sided?  So maybe we state what the median number of days is, but what practical sense does this have?  My instincts tell me that an average on has merit when the data are somewhat normally distributed.  If so, so much for trying to report average cycle times?  And when’s the last time you saw a monthly report that said what the median days was to complete a task, or what the “mode” was?  So what should you report when your cycle time data are time-bounded / non-normal?
    I’ll be checking out some of the reading references made.

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    #85614

    Pipkin
    Participant

    The purpose of calculating process capability is to show how well the process produces desired results. It looks to me that every single tiny error, be it spelling, grammar or whatever, counts for one defect. So I don’t totally agree with JV’s point here. as far as unit, the identification process should be as close to your real process as possible. In this case, I guess 1 page as a unit looks closer.  Even so, the unit definition doesn’t quite impact on the calcuation of DPMO, your process capability. As long as you define defect correctly and have approxiate number of opportunity per page, you’re ready to go for DPOM.
    regards,
    jack.

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    #82507

    Pipkin
    Participant

    Six Sigma is a part of a greater business philosophy at GE. Six Sigma by itself, can be an impotent tool if there is not substantial top-down leadership on business results. GE demands it’s business leaders make their numbers, regardless of the economy, and Six Sigma helps them get there. At GE, it’s a way of life. At other companies, like Motorola or Siemens, more recently, it’s a suggestion. Their type of leadership does not demand the top line results.

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    #80039

    Pipkin
    Participant

    Thanks Jim,Mike,C seider
    I finished the GR&R result, but maybe something error posting process.
    Well, i calculated the Process 5.15 Sigma: TV=5.15xSigma=0.03047
    Also i made three kind of percentage Variation, there are
    Parts Tolerance: %RR=10.62%
    Combine RR and PV: %RR=27.06%
    Process 5.15Sigma: %RR=69.73%
    But which one should i use for GRR analysis, i confused on it.
    Also i will go to china plant(Production Line) for GR&R study again. And will follow yours valued idea to access. Thanks you so much.
    But would you mind send me a email, let me to send a GRR result to you. To see what is my stupid problem clearly. Thanks Alot.
    My email address is : [email protected]
    Thanks so much

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    #80036

    Pipkin
    Participant

    Hi allAbout the GR&R problem, i still confusedWell i posted there, plz see whether have problem on it.http://us.f1.yahoofs.com/users/b2d0288b/bc/GR%26R/GR%26R.xls?bckdEv9Ac7zCj7xmAlso whats is the GR&R diff on PArts Tolerance,Combine R&R and PV, and Process 5.15sigma. I also mentioned on the fileHope you can fully understand what’s problem onThanksJack

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    #79446

    Pipkin
    Participant

    HI,
    BESIDES NORMALIZING & CLEMENT’S METHOD. DO YOU KNOW ANY ADDITIONAL METHOD FOR HANDLING NON-NORMAL DISTRIBUTIONS?
    BR,
     
     

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    #75531

    Pipkin
    Participant

    Check the November 2001 edition of ASQ’s Quality Progress for an article entitled ‘A roadmap to Six Sigma’.  The article discusses planning for six sigma implementation.  Good Luck.

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    #75526

    Pipkin
    Participant

    As others have clearly stated, the process map is a main focus.  Consider using a program such as ProcessModel which once filled in will allow you to simulate any options you may come up with.  Just be aware that gathering all the information you need to do an adequate job on a transactional process map is no small feat.  The more detail you obtain, the better your modeling of the process will be and therefor the better simulations you will be able to run.   

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    #73268

    Pipkin
    Participant

    Hello People,By the way, there were some parameters that doesn’t have any target, so that I was thinking on inferring the missing spec. using instead of the target value the grand mean from the data that I am analyzing.
    Ex:
    LSL= USL – 2(USL-Grand Mean)
    Any commentis welcome? Later,

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    #73249

    Pipkin
    Participant

    Hello all, I have been working on a gage R&R, but some of the parameters that I am measuring only have USL (no LSL, ex: Good above 5), therefore I can not calculate the P/T. I have been thinking on infering the LSL using the following formula :
    LSL=USL – (USL-Target)*2Does anyone have any idea?
    Is it statiscally correct? Best regards,

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    #71898

    Pipkin
    Participant

    Mike,
    Everyone speaks from their experiences.  So here’s our two cents worth.  We are a manufacturing facility and have had very good success with Six Sigma, however, when we took on a project to reduce lead times we found ourselves in a new area we had not experienced.  “Traditional” Six Sigma didn’t cut it so we researched “Transactional” Six Sigma.  It quickly became apparent  the Process Map was key so obtaining all the detail required for inputs/outputs became the main focus.  This led us to looking at software to model the process such as iGrafx and ProcessModel.  In trying these out, we were guided into what were needed for inputs/outputs.  Modeling also allows you to “try” different solutions without changing your process and hoping for the best.
    Bottom line, transactional Six Sigma may be a better fit for your situation.  More and more Six Sigma consultants are realizing the importance of this approach.
    Good luck,
    Jack      

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    #70731

    Pipkin
    Participant

    I have never had a good experience with AOL either.  We are tuned in to “Voice of the Customer”, not like AOL.  That is why we try to make all avenues available to the consumer.  But 6 sigma projects should show some benefit in $ to the corporation in terms of the number of customers retained instead of being lost due their bad experience in being unable to connect with us. 
    We do not sell products at our call center, but handle inquiries, complaints and compliments.  A call center firm mentioned that 30% of the customers do not call back.  The problem is how to convert this 30% to a % that we lose temporarily or forever.  It is unfortunate that no universities (even Jon Anton at Purdue or his benchmarkportal.com) are not doing anything useful for 6 sigma.

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    #70727

    Pipkin
    Participant

    David, thanks for the lead.  I searched at CNet and got 20 hits, but none seemed to be an Excel addin that you mentioned.  We don’t sell from our call center, but would like to attach a $amount to what we gain by adding trunklines and headcount to improve blocked calls and abandonment rate. 
    6 sigma projects are usually about money, so that is the incentive.

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    #70447

    Pipkin
    Participant

    I think this web site is well presented with basic info on six sigma.You can read the contents in this
    https://www.isixsigma.com website.

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