Saucke

Michael,
I agree with Sheri.  We have not done a formal study either, although the issue was discussed as part of a process map.  Elderly people especially want to see their own doctor and don’t consider a visit by the hospitalist as a visit by the doctor.  They become very stressed if they don’t see their own MD.

Matt describes the necessities well.  But if you are like me, an example of how it all goes together is priceless (I’m not an engineer).  I would recommend reading The Gold Mine by Freddy and Michael Balle.  It is written in novel format, so it is an easy read, and goes through the turnaround of a factory using LEAN techniques (including Takt ti…[Read more]

Michael,
Have you done any Vsm for Nursing on the inpatient unit (either medical or surgical units)?  I would be very interested in this since I am currently working on such a project.
Jeanne

Karim,
If you would be so kind to forward some of your QFD examples, I would appreciate it very much.  I’ve read about it, but seeing actual examples are so helpful.  My email is [email protected].  Thanks!

I just discovered this thread.  Please send me your Vsm samples, if you would.  My email is [email protected].  Thanks so much for sharing!
Jeanne

ASQ has a program called Koalaty Kids. It’s for K-12. check out their website. I’m sure they have success stories; but if not on line, they will mail them to you.

Xavier, your email address came back as undeliverable.

Walt, i’d rather just send it to you if you will supply me with your address.

Please post your e-mail address and I’ll send more specifics.

We are finishing up a training session for our managers. We had DM in one class and AIC in another class (which could easily have been consolidated into one 6-7 hour class vs the 2, 3-4 hour classes) We did high overview of each phase and broke out into project excercises in Measure and Improve. We did the spinner excercise and modified it a bit…[Read more]

Suneel, will you please email me your Power Point presentation?
Thank you very much.
Jeanne