iSixSigma

John Hargreaves

Activity

  • I would consider using an action learning approach to your meetings or at least part of the meeting.  In brief this means asking each of the participant GBs to bring an issue they are dealing with – it can be a project or part thereof – and to stucture it as an action learning question (ALQ) to be answered.
    In action learning the approach is to…[Read more]

  • John Hargreaves replied to the topic Process Management in the forum General 17 years ago

    Tracey
    In addition to Ron and Mike’s input, I suggest you take a “systems thinking” perspective that will force the political (as driven by the current structural/silo working now) situations to be exposed.  That is, identify and engage all stakeholder groups and understand from their perspective what they will gain and lose from the…[Read more]

  • John Hargreaves replied to the topic Process Management in the forum Finance 17 years ago

    Tracey
    In addition to Ron and Mike’s input, I suggest you take a “systems thinking” perspective that will force the political (as driven by the current structural/silo working now) situations to be exposed.  That is, identify and engage all stakeholder groups and understand from their perspective what they will gain and lose from the…[Read more]

  • Yes Dave, there’s no ‘silver bullet’ start-up approach being suggested by me here, that’s for sure.  And the politics and history of the situation certainly both need to understood as soon as possible.  They both represent important ingredients to the ‘system’ that exists – putting my systems thinking hat on.

  • Paul
    My view is that you cannot make people do something they do not want to do, maybe in the short term (with a big stick) but not ongoing.  Sounds like your MD isn’t even prepared to use a big stick either, which is not a bad thing if you want long-term performance.
     
    When you say, “I am currently implementing Lean Manufacturing…” it seems…[Read more]

  • John Hargreaves replied to the topic Efficiency in the forum General 17 years, 1 month ago

    Dean
    Yes, I have worked on global processes and it’s not easy, especially when different businesses and national cultures and languages are involved. 
     
    Although I agree with the need for practicality and therefore a ‘scoping down’ or a ‘chunking’ to sizeable bits that the other contributors have suggested, you need to be careful not to lose t…[Read more]

  • Hugh – some thoughts…
    (1) Customer satisfaction (always the one to start with) – will they buy more often and/or in greater quantity?  You are probably right here, a customer survey.
    (2) Your peoples’ time – how much time is spent in chasing-up delivery of orders?  This data will require input from those who do the chasing.  A pre-c…[Read more]

  • Anna
    Like Reigle and Mike, I like your comparison even though, as you say, it’s a little ‘off’ now.  Nevertheless, as a believer in the power of metaphor, stories and good inoffensive humor to communicate, might I suggest that I you trade the word “terrorist” for “guerrilla” (as in guerrilla warfare) which is a little less emotive in these times.
    John

  • Todd,
    I think Bob is onto the right angle here regarding the answer to the question I posed at the end of my earlier suggestion/post.
    John

  • Todd
    What you are looking for I believe is a good metaphor or story that helps puts Six Sigma in the context of your audience, be they farmers, executives or whatever.  I have found this to be a difficult thing (not impossible) to achieve when you have a large, mixed audience, especially if there are large cultural differences.
    In a session…[Read more]

  • John Hargreaves replied to the topic AS IS PROCESS in the forum General 17 years, 3 months ago

    (1) To gain a common understanding (a picture) of how things are currently done – it often turns out that people do things differently in practice, hence it is an opportunity to understand these differences.
    (2) To identify where the major bottlenecks exist now – i.e. prime target areas for further analysis and improvement.
    (3) To be used as a…[Read more]