Lee Brown
was active Not recently activeLee Brown joined iSixSigma 19 years, 11 months ago.
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Lee Brown replied to the topic How do I define opputunities? in the forum General 19 years, 11 months ago
The customer’s satisfaction is the ultimate measure of our success. The Six Sigma approach to customer satisfaction takes that idea literally. That is why before you can begin calculating your DPMO, you must first identify your customers expectations of your product/service. For example; If your product has 4 drawers, 2 key locks, and is painted.…[Read more]
