iSixSigma

Margaret

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  • #169165

    Margaret
    Participant

    In order to optimize the customer experience, you need to determine what the current experience is, and what your customer sees as the “optimal experience.”  It is that simple.   You have the systems data to rely on, but focus groups with your customer’, as well as the reps whoi take the calls, will help you determine the VOC. 
    Sounds exciting!  Good luck.  

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    #154001

    Margaret
    Participant

    DMAIC is a Six Sigma Strategy that is used when a product or process is in existence and is not meeting customer specifications or performing adequately.DFSS is a Six Sigma Strategy that is used when a product or process is not in existence and needs to be developed. It consists of five interconnected phases called DMADV.

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    #144604

    Margaret
    Participant

    Hi Simon,
    I would appreciate receiving information on the simulation.  Please email margaret.fe[email protected].
    Thank you!
    Margaret

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    #122357

    Margaret
    Participant

    Sean:
    I too would like this form.
    [email protected]
     
    Thanks
    Margaret

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    #90529

    Margaret
    Participant

    Hi, Susan,We are a provider of elearning for Six Sigma (as few other posters in this forum) and have concluded that SSBB course has to contain a project (preferrably directly  from your job) that you use to apply all your SSBB skills learned in elearning. This project should be evaluated by a Six Sigma trainer. Without this practical aspect we think the usefulness of elearning for SSBB is limited.
    From our experience and student feedback we also think that elearning can be best for mathematical methods (SPC, DOE) supported by many practical examples. A lot of people find mathematical methods very challenging and this is where self-paced practical courses do much better than classroom-based courses as you can go through the same topics with examples few times taking your time till you gain a better understanding.
    I hope this helps. I know you would like a specific recommendation from the students but I think it may be difficult to find them. For 95% of our students our courses are their first elearning experience. Despite the hype not many people have put elearning to good use yet.
    Best regards,Margaret
     
     

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