Nina

Thanks for all the help and insights. But I am still struggling to translate the ramifications in a automated services environment where we talk of “straight through processing”s and workflow systems. Any guidance or references will be most welcome.

Because making process improvement inside the IT Black Box is a different ball-game compared to manual processes that are more visible and prone to variation.

Hello Mr. Uskup, please get in touch with me on +44 7966 689572 re six sigma questions.
Thank you!

Could I have the copy of the Power Point presentation on cross functional process mapping as well? I am conduct research on Cross Functional Process Mapping. Thank you.