RK

remi,
Thanks for the reply…..
I know for sure that continuous metric is anyday better than discrete…but that is the customer requirement that we take up discrete….so can’t help it
But You still hav’nt answered my question…..
 
RK

actually there is a fair amount of confusion whether to consider volume as discreet or continuous. many people treat it as psuedo-continuous.

would require more info…but what I can guess is that the set up is a helpdesk where you receive calls and you want to establish the relationship between the volume processed ( invoices?) by the team is any way related to the call volume. let me know if I read this right?
If I am right, then your X & Y are continuous. So you do a regression
RK

are the companies moving away from productivity improvement or cycle time reduction projects?
the kind of recession in which most of the countries are , they are talking high impact six sigma projects which directly impact the bottomline.
for me, it is a big challenge to look for such high impact ideas…

Hi Steve,
Its too old a topic posted in iSixSigma. Suddenly this has become relevant for me; Could we please exchange few ideas and thoughts on the same. My email id is : [email protected]
Regards,
RK

Hi Ram,
We have just started this initiative few months back, but we have very good faculties with us. you can contact me in this ID: [email protected]

Pulkit,Yes, Six Sigma training is very good on your resume. Are you in a marketing career?Raj

Hi Surekha,
Please send me a mail and i will reply regarding the same. You can reach me at [email protected]

Hi Jagruthi,
Did not get your mail id. Please mail me at [email protected]
Regards,
Rathish

Jim W.
Where can I find the articles written by Roger Hoerl?
I have read his books. Thanks.
RK

Hello,
Pardon my ignorance. Try grazing the “experts exchange”. Where can I graze? Is there a web-site or discussion forum for “experts exchange”.
Thanks.
 
RK

These links could help
An article by Kerri Simonhttp://www.isixsigma.com/library/content/c010813a.asp
Yield to sigma conversion tablehttp://www.isixsigma.com/library/content/sigma_table.asp

Quote……………..Less Variation means Consistent Process
……………Consistent process means no defects
Really?.. I wonder…
 
 
 

Identical outputs? I don’t understand.
The same set of parts are to be measured by all appraisers across all trials. For an attribute gage study, the parts should be a mix of good parts and rejected parts. Select parts close to the Upper and the Lower limits of the attribute gage so that they have a good opportunity to demonstrate R&R. To get a…[Read more]

A book titled ‘Handbook of Customer Satisfaction Measurement’ by Nigel Hill has a good discussion on Customer Satisfaction indices.
You could look it up on the library shelves under ISBN 0-566-07766-3
Rgds

Rambad,
I do not know the reason why 2 trials of an attribute GRR study should be done on two different days. If you do not want the appraiser to ‘remember’ the previous trial decision you can always randomize the trials. If you have adequate number of parts and randomize the trials, the chances that the appraiser will identify the part and…[Read more]

The purpose of repeated trials in a GRR study is to detect the contribution equipment variation. An R&R study is conducted in a single session and not over 2 or 3 days. The parts that are used to perform a GRR study need to represent the variation in the process that manufactures them. These can be collected over 2 to 3 days so as to have an…[Read more]

Try this link
http://curiouscat.com/bill/101doe.cfm
Regards