[RK]

remi,
Thanks for the reply…..
I know for sure that continuous metric is anyday better than discrete…but that is the customer requirement that we take up discrete….so can’t help it
But You still hav’nt answered my question…..
 
RK

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[RK]

actually there is a fair amount of confusion whether to consider volume as discreet or continuous. many people treat it as psuedo-continuous.

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[RK]

would require more info…but what I can guess is that the set up is a helpdesk where you receive calls and you want to establish the relationship between the volume processed ( invoices?) by the team is any way related to the call volume. let me know if I read this right?
If I am right, then your X & Y are continuous. So you do a regression
RK

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[RK]

are the companies moving away from productivity improvement or cycle time reduction projects?
the kind of recession in which most of the countries are , they are talking high impact six sigma projects which directly impact the bottomline.
for me, it is a big challenge to look for such high impact ideas…

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[RK]

Hi Steve,
Its too old a topic posted in iSixSigma. Suddenly this has become relevant for me; Could we please exchange few ideas and thoughts on the same. My email id is : [email protected]
Regards,
RK

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[RK]

Hi Ram,
We have just started this initiative few months back, but we have very good faculties with us. you can contact me in this ID: [email protected]

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[RK]

Pulkit,Yes, Six Sigma training is very good on your resume. Are you in a marketing career?Raj

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[RK]

Hi Surekha,
Please send me a mail and i will reply regarding the same. You can reach me at [email protected]

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[RK]

Hi Jagruthi,
Did not get your mail id. Please mail me at [email protected]
Regards,
Rathish

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[RK]

Jim W.
Where can I find the articles written by Roger Hoerl?
I have read his books. Thanks.
RK

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[RK]

Hello,
Pardon my ignorance. Try grazing the “experts exchange”. Where can I graze? Is there a web-site or discussion forum for “experts exchange”.
Thanks.
 
RK

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[RK]

These links could help
An article by Kerri Simonhttps://www.isixsigma.com/library/content/c010813a.asp
Yield to sigma conversion tablehttps://www.isixsigma.com/library/content/sigma_table.asp

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[RK]

Quote……………..Less Variation means Consistent Process
……………Consistent process means no defects
Really?.. I wonder…
 
 
 

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[RK]

Identical outputs? I don’t understand.
The same set of parts are to be measured by all appraisers across all trials. For an attribute gage study, the parts should be a mix of good parts and rejected parts. Select parts close to the Upper and the Lower limits of the attribute gage so that they have a good opportunity to demonstrate R&R. To get a mix of good and rejected parts, the parts collection can be done over 2 -3 days as you suggest. Analysis of R&R can be done by computing Coehn’s kappa parameter, or using the signal detection method detailed in the AIAG MSA manual (3rd edition). This strictly doesn’t isolate Repeatability.
To compute repeatability alone, you could use the analytic method where you plot the Gage Performance Curve. The method and formula for calculating Repeatability of an attribute gage is given in the AIAG MSA manual.
Regds

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[RK]

A book titled ‘Handbook of Customer Satisfaction Measurement’ by Nigel Hill has a good discussion on Customer Satisfaction indices.
You could look it up on the library shelves under ISBN 0-566-07766-3
Rgds

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[RK]

Rambad,
I do not know the reason why 2 trials of an attribute GRR study should be done on two different days. If you do not want the appraiser to ‘remember’ the previous trial decision you can always randomize the trials. If you have adequate number of parts and randomize the trials, the chances that the appraiser will identify the part and remember the previous trial result are not high.
What was the reason given by your GB trainer when he asked you to maintain a 2 – 3 days gap? I would be interested in understanding.
Thanks

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[RK]

The purpose of repeated trials in a GRR study is to detect the contribution equipment variation. An R&R study is conducted in a single session and not over 2 or 3 days. The parts that are used to perform a GRR study need to represent the variation in the process that manufactures them. These can be collected over 2 to 3 days so as to have an opportunity to capture the process variation.
Regards

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[RK]

Try this link
http://curiouscat.com/bill/101doe.cfm
Regards

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[RK]

See this article on the website:
https://www.isixsigma.com/library/content/c040809a.aspRK

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[RK]

Did you start with looking into the dictionary at the top of the page? Always a great place to start with initial questions about terminology.

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[RK]

How do you search for a previous post by ID #. I have tried all possibilities on the site for searching and have found no solution as yet.

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[RK]

Niks,
There are several good methodologies for doing benchmarking from such organizations as APQC or do your own google search. I would suggest you follow that approach rather than getting into a long discussion here on methodology.
What is critical is to firstly define the problem you are trying to solve or what your issue is that needs new insight from benchmarking. What is not important is whether others use a 4 or 5 or 7 or 10 point scale. That is getting into needless minutia that won’t help you. The only way to do a direct comparison is to use identical questions of the clients of these call centers and compare the outcome.
However, you are not trying to compare outcomes as measured on some scale. The important perspective to consider is “how’ they achieve their results (what is their process?). These are the areas you should explore because they are the areas you can emulate to achieve a high level of customer satisfaction. Taking that perspective, it is less important to look at industry benchmarks than world class leaders in call center management regardless of the product or service. Hope this helps as a start.
RK

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[RK]

Six Sigma is used in many fields and which field would you like to do research in..????

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[RK]

Halo Mr.Aman,
six sigma is applicable to manufacturing and service sectors as well, i think the current challenge is either six sigma applicable to small to medium enterprises or not, if it is how much it is going to cost and how much they can save, what are the traditional barriers for small to medium organisations, making it related to SME’s will be a fine topic for a master research purpose, think about it and till now it is deployed by only large companies, but countries like india got many small scale industries, so it might be helpful for many other countries as well, all the best, bye….

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[RK]

Hai Teresa, Thank you very much for your help. But the information is not enough to do a dissertation. I have seen these two web sites, it is very helpful, but i am looking for more information. Your help will be appreciated. Once again Thank you very much. Expecting further help. Thank you very much, bye……Rams

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[RK]

Halo Adam, Thanks for your help, i have given a mail to Mr.Malcolm, and waiting for reply from there. If not i will let u know again and i need your support reg. Once again thank you very mcuh. Bye….

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[RK]

Any one that can share and provide experience in process management – design and implementation in supply chain management – ex medium sized international pharmaceutical business is very welcome

I belong to a europeen supply chain management team – manufacturing director across europeen countries

Thanks in advice

rk

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[Author]

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