Dear Dr Anthony.
I am a black belt and looking for improvements in our HR department. I would greatly appreciate if you can kindly send me a copy of the article that you are referring. I think sending it by post may be difficult as I stay in India. Can you send me a electronic copy of the same.
My e mail adress…[Read more]
I agree with you.
Added to this the HR folks can work on digitizing ( automating or webising) their work. They can automate the recruitment process, policies, leave management, employee benefits e.t.c..
Digitizing would not only reduce the cycle time but also reduces the number of defects…..dpmo.
There are lot of opportunities in HR.
Com plexity of the product doesnot matter much. What matters are the customer requirements. you need to flow down the top level requirements of CTQs to the design CTQs wherein you can work with. When you flow down the requirements to number of CTQs, the complexity which you were thinking will not exists rather your interest will be on the…[Read more]
I would recommend you to capture your customer requirements, the need/purpose for your writing the specifications, what would be the ideal requirements for that.
After capturing those customer requirements, may be in general terms, I would suggest you to conduct a QFD ( quality function deployment ) this tool would help you to translate your…[Read more]
Cp is the capability of the process to delivery the requirements within the specifications.
Cp is calcuated as (USL – LSL)/6*Std.Dev.
Cp should always be greater than 2.0 for a good process which is under statistical control.
Cpk is the critical process capability something similar to the Cp but the difference is that Cpk looks at both the…[Read more]
I suppose I can fit that but I stay in India.
Let me know if I can help you remotely.
I am a black belt and currently engaged and DMAIC and DFSS activities similar to what you are asking for.
Let me know if you are interested in me.
Send me an email at
Six sigma is applicable to all operations whether it is manufacturing or services. In the manufacturing the measurables are defined and we know what to measure and how to improve our performance. But in service sector it is not explicit. You may have to figure out as to what are your deliverables. What your customers want from you. How can u…[Read more]