iSixSigma

Ripley

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  • #113482

    Ripley
    Member

    Kung Fu:
    I absolutely agree about time being continuous, but what we are measuring is total number of calls per day and then laying that on a control chart.

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    #113478

    Ripley
    Member

    Sure, thanks, guys and girls, now I’m more confused!  LOL
    Your responses have me thinking  (which may or may not be a bad thing in my case!), if daily call volume is, in fact, discrete, then what type of data is delivery time in days?  We have been treating this as continuous data.  Have we been treating delivery time as the wrong type of data all along (insert gasp here)?

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    #97169

    Ripley
    Member

    Our Business is changing fast. We must keep up to assure survival. To accomplish this we will be using this initiative called Six Sigma to gain improvements. Our CEO personally endorses this change initiative and I will serve as the local champion for the top-down deployment of this tool. We will be focusing on our most important business issues. · Several respected firms have profitably employed six Sigma: Motorola, General Electric, Nokia, etc. We will use the Six Sigma methodology structure to analyze our business issues. Define the problem in objective terms. Measure the process output performance. Analyze the problem to identify causes of variation. Improve output of processes by shifting performance to the target and reducing variation. Control the process performance to assure predictable results. · To be successful, will require that all employees be involved by participating on teams, supporting data collection and analysis, and implementing change. This improvement program will affect everyone in all processes — not just production, but all business processes as well. We will start soon by training specialists who will facilitate improvement projects in small teams and work with business areas to assure profits.

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