iSixSigma

Rob Lindner

Activity

  • It has reliability, transaction errors, cycle time for service and support as well as resolved fist time quality indicators that can all be measured from a 6 Sigma perspective.
     
    What is the cost of these errors?  Or cycle times to the business?
    Once that is answered and the big ones are clear, then it is time to enter the Anayze phase of DMAIC…..