iSixSigma

Ron Jarrett

Activity

  • David, 20% may not be enough available time if you are looking at it over a long time period. What are your peaks and valleys? You need to look at the availability on an hourly interval, or maybe 1/2 hour intervals. Based on your situation, you probably have reasonably consistent call volumes, for a given hour on a given day of the week or month.…[Read more]

  • I agree that the costs are too high. I’m the Quality Director for an $18 million company & we spend several $1,000s each year on training. We are willing to spend $ when we can see the payback. However, there’s no way we can justify the costs of getting an employee certified as a black belt. The other current parallel issue today is “Lean…[Read more]

  • They will get interested when their business is threatened by Japan, Mexico & China like those of us in the manufacturing sector.
    I am a former consultant & worked with two insurance companies a few years ago trying to improve their quality systems. I found the same thing to be true that you are finding. Unfortunately, for the rest of us who pay…[Read more]

  • They will get interested when their business is threatened by Japan, Mexico & China like those of us in the manufacturing sector.
    I am a former consultant & worked with two insurance companies a few years ago trying to improve their quality systems. I found the same thing to be true that you are finding. Unfortunately, for the rest of us who pay…[Read more]