Ron Tussey

One approach we use in our organization that has provided a measurable thumb/nail is an end of job survey.  We use this in on/shore and off/shore environments. 
We have seven open ended questions within a specific category (i.e. Job design, Crew performance, etc) on a 1 to 5 likert scale with five being best practice equivalent and three be…[Read more]

Tracey,
Where I agree with the response from Mike I would take it just a bit farther in that:
1)  Highest Management must want it to happen
2) Be very clear on what they expect as results
3) Be totally willing to committ (time & expence)
4) Take an active role in monitoring both progress and results
5) Be willing to tip the silo onto their…[Read more]

Tracey,
Where I agree with the response from Mike I would take it just a bit farther in that:
1)  Highest Management must want it to happen
2) Be very clear on what they expect as results
3) Be totally willing to committ (time & expence)
4) Take an active role in monitoring both progress and results
5) Be willing to tip the silo onto their…[Read more]

Trevor,

I work for a global company of over 100,000 employee’s whose core business is providing oilfield services. We have many disciplines represented from Engineering & Construction, Sub-Sea & Sub-Surface Technologies involved in a “Stake-to-Tank” one-stop shop for oil producers.

Within that organization, as you can imagine, the Quality group…[Read more]