SM
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SM replied to the topic Lean Project in Call Centre Productivity in the forum General 16 years ago
Thanks Dale, Nitin and Adam for your views and especially Dale for some very helpful suggestions.
This was my first posting on the forum and am pleasantly surprised to get so many useful insights so soon.
I am presently doing the process overview and identifying some of the lose spots which might need productivity improvements. After…[Read more] -
SM replied to the topic Metrics Data Correctness in the forum Software/IT 16 years, 6 months ago
Data correctness for instance in computing the effort variance, one should ensure that the actual hours booked are really the productive hours of entire team, the estimated hrs are based on the baselined information/rebaselined effort if due to any change suggested by the customer.
Derived metrics such as TDCE and delivered defect density as they…[Read more] -
SM replied to the topic proper calculation of PPM in the forum General 16 years, 7 months ago
Sample will represent the Population.
The defective rate calculated for sample will be representing for the Population.
From Sample PPM – Defective Parts per Million will be calculated.
Ex. Units inspected is 100 and there is 10 Defects then DPU = 10 / 100. If there is only one opportunity then DPMO = 0.1*1000000 = 100000. So, the PPM of…[Read more] -
SM replied to the topic Loan Processing Cycle Time (Mortgage) in the forum Finance 16 years, 10 months ago
Looking for a Site Lead to manage a large Mortgage Loan Center – Black Belt required.
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SM replied to the topic revolution in the forum General 17 years, 8 months ago
A little on S&M relationships. Kick me, hurt me, may I lick your boots now?
You don’t have the relationship piece worked out right. -
SM replied to the topic Six Sigma Companies in the forum General 17 years, 8 months ago
In my view, in the present Global environment and market perspective, all the Global manufacturers/financial/consulting companies are using Six Sigma as one of the important tool for their marketing purposes, as how people put ISO Certified logo to their companies…..Tell me the companies which go practicing MSA or DOE when coming to i…[Read more]
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SM replied to the topic cost of poor quality in the forum General 19 years, 1 month ago
Cost of Poor Quality has is reflected in the following:
1. Time Value: Longer time consumed in creation of poor quality goods/services. Includes cost of human/non human resources linked to time;
2. Market Value: Loss in Market Share (meaured in terms of resulting loss of profits – measured in terms of aggregate loss of market share as perc…[Read more] -
SM replied to the topic Six Sigma Sales Projects in the forum General 19 years, 6 months ago
Hi Sandy – Very keen in knowing more as I am likely to be a Black Belt driving projects in this area. rgds SM
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SM replied to the topic Success rate for first wave of projects; first wave MBB in the forum General 20 years, 5 months ago
Our first wave of projects had about a 70% success rate–the other 30% were “rejected” or “put on hold.” The focus on the first wave of projects was on achieving hard savings >$175M. No other type of projects were allowed.
I had MBB responsibilities for the Black Belt projects, as well as completing my own projects and training. The ho…[Read more] -
SM replied to the topic Black Belt/Master Black Belt Compensation amp; Incentives in the forum General 21 years, 1 month ago
Good question! I have recently certified as a Blackbelt in the UK and I have been promised 5-10% payrise.However this seems to be a lot lower than the ‘average’ salaries offered on sites such as this and as such i am considering working in the United States. Any comments?