Here are a few things you should be looking for
1)Co-Relate the KPI scores for Service reps with high aht & low aht , I would probably look at Quality Scores & FCR Scores 2) If you are a Tech Support Queue you need to ensure for any given customer query all the reps are following the same Fix 3) For that you need to ensure that all your…[Read more]
Check this link which defines horizontal and vertical traceability
Sriram replied to the topic What is the cost saving from the reduced inventory? in the forum General 19 years, 6 months ago
I need some help, i am a final year MBA student at IIT madras, for my project work i need some information on how six sigma can be applied to the warehousing activities to improve their efficiency. I would be happy if some person would give me some websites or white papers as references, where they have mapped the warehouse processes.