Steve Milner


  • Hmmm? Mike, you use the word ‘business’, and I assume that businesses exist to create a profit, and that they therefore seek to be efficient, effective, create certainty and all the rest of it. There are lots of other human activites where chance adds a bit of spice to life, which is great.
    There are many people in paid employment where ef…[Read more]

  • Certainly! Any business that does not have the basics in place – and there are plenty of these around, with employees muddling along ‘doing their best’ in their own sweet way. Before attempting to achieve defect rates in ppb, companies need to start at the beginning: enrol hearts and minds, secure alignment to Co. Vision, etc. …and most of a…[Read more]

  • Steve Milner replied to the topic 8D problem Solving in the forum General 20 years, 1 month ago

    Dear Anon,
    This sounds like good examples of ‘lies, damned lies and statistics’ (Disraeli) or ‘when you see data, doubt it’ (Ishikawa). e.g. there is are positive correlations between proficiency in maths and shoe size, or deaths by drowning and ice cream sales! Do you have any examples?

  • Steve Milner replied to the topic 8D problem Solving in the forum General 20 years, 1 month ago

    Ford has long given the impression to third parties (primarily suppliers)that it has worthy tools….and they are! However, the message is more ‘do as I say, not what I do’, so suppliers become cynical  …and when Ford comes up with a new flavour the cynicism is reinforced. Not that they’re the only company like this…….!

  • In this increasingly ‘virtual reality’ world, the Japanese have something very refreshing, the ‘San Gen Shugi’ – the ‘Three Real Philosophy’:
    Genbutsu – the ‘real thing’; genba – the ‘real place’; genjitsu – ‘actuality / realistic action’. Genba we might translate as ‘the actual spot’; ‘the precise location’; ‘the place where the action is’ i.e…[Read more]

  • There are many such check lists! The trouble is that if you try to make them simple they will be widely interpreted; if you put more words in to try and remove ambiguity they get rather complex. You ideally need illustrations to reinforce the words through example.
    The ones that work best are specific to a particular workplace (genba), made by…[Read more]