We have been attempting one with some success in our organization over the last six months. My experience is that basics of marketing hold just as good and the need is to build a good and consistent process frame work.
I can suggest some instances where one could apply Six Sigma tools in Software Development. QFD/VOC/Kano model can be ideally used in the requirements gathering phase. FMEA is ideal for risk analysis as well as predicting failure and could be used as potential tool during design. Mistake proofing or poka yoke can follow which takes proac…[Read more]
I think a scorecard becomes balanced only when you consider various aspects like employee performance, financial measures , operational effciency, customer sastisfaction, etc.
A good starting point would be to quiz end users on how they perceive the services of the IT department and build key measures that help to improve those.…[Read more]
A black belt project can spawn numerous green belt projects The black belt project is characterised by a problem definition that can include multiple areas for improvement. When it is obvious that there are multiple areas for improvement , it would make sense to have these separately tackled as green belt projects inorder to bring cycle time f…[Read more]
Some other projects that I can think of :
(1) Improving the quality of inhouse training programs
(2) Impact of training, mentoring and self study for competency improvement
(3) Linking compenation strategy to competency improvement
Looks like this is a comprehensive list of compnies undertaking Six Sigma in India. So you know from where I could get more information on the potential savings that they have achieved.
Any Six Sigma initiative must look at ways and means to ensure completeness of requirements. Some of the factors affecting capture of requirements include type of domain / experience of business analyst / time allowed for capture of requirements / availability of documented information of the system ,etc. The factors for the capture of compl…[Read more]
I have always wondered if there could be some way by which we could talk to the hopelessly disgruntled elements in society on using their skills and resources for bettering the cause of mankind.