• TBuck replied to the topic Customer Satisfaction in the forum General 17 years, 10 months ago

    I have worked many projects in the past that have had “improved customer satisfaction” as a result/benefit.  The valuation can be a difficult item to measure, prove and communicate to management.  Most managers and executives have seen that benefit attached to a variety of projects, with a variety of results and few have translated to the bott…[Read more]