TBuck
was active Not recently activeTBuck joined iSixSigma 17 years, 7 months ago.
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TBuck replied to the topic Customer Satisfaction in the forum General 17 years, 7 months ago
I have worked many projects in the past that have had “improved customer satisfaction” as a result/benefit. The valuation can be a difficult item to measure, prove and communicate to management. Most managers and executives have seen that benefit attached to a variety of projects, with a variety of results and few have translated to the bott…[Read more]