TP

Me too!            [email protected]

I am actually taking an SPC class currently.  My professor seems to like to use M&Ms to do different experiments in class. 
For example…  Using M&Ms for attribute control charts.  He gave every student a bag of M&Ms and he asked us to open the bag and count the different colors of M&Ms that we had.  He would be around the room and ask ever…[Read more]

Oh ok Dog Sxxt
yeah… thanks for the advise, but if you find an MSA book with %p/t let me know.  I haven’t been able to find that in any book. 

First Contact Resolution, Real Time, and Shrinkage are projects that have been completed with great success in a call center environment.

Has anyone got any reply so far on this question??
 
I can see that the thread is more than an year old?
 
TP

Dear JD,
I am a mechanical engineer who’s applied DFSS in the design and development of gas turbines (low/medium duty).  I can understand your concern for creativity and innovation if we were to limit these to the Customer’s vision.
However, I would look at it from a different perspective to realize than in fact VOC does not imply limited…[Read more]