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Terry

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  • #174784

    Terry
    Member

    I must say, this comunity of people is absolutely outstanding. Replies are always very fast and helpful.
    Unfortunately, I do not have any access to previous data, and I do not know what the criteria is. All that I need to do is make a spreadsheet that automatically calculates the solution to the problem. Trying to put the problem more concisely: Find the smallest sample size necessary to to have some confidence that the populations output error lies within some error (say +- .005) of the sample output error. Also, I do not know what the distribution of the populations output errors is. Is there any such general solution to this problem?

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    #174756

    Terry
    Member

    Thank you for your reply. I looked through the links you posted and I don’t think they are what I am looking for. My understanding is that a sampling plan is a method for determining if a lot meets of fails to meet your criteria (binomial). I simply want to determing the average output error (continuous) of a non-normal population by testing a sample of “n” items. For obvious reasons, I want to make “n” as small as possible while still having a reasonably acceptable amount of error in my estimate.

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    #174162

    Terry
    Member

    I greatly appreciate all the responses to my query.  I don’t know if protocol allows for a single response to all the responders…I’ve never participated in this type of ‘discussion’ before.
    A couple of you suggested in-house training, mentoring, etc., but I am not employed at the moment, so I need to make the best of what I can do on my own.  You can imagine the temptation of going with a less expensive route on this since I have no income, however, I’m convinced I need to do something more – The perception of my training by hiring companies is far from unimportant.  I also won’t be able to go with a high-end solution (like Motorala’s $13K BB certification program) because it’s simply not possible for me right now.
    Even though a middle-of-the-road program (cost-wise) will have to suffice, my own determination and study will hopefully result in something better than a so-so BB.
    Thanks again to all.

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    #174108

    Terry
    Member

    I appreciate the reply and understand the concept – I’ve been through enough certification courses in the past to know you get what you pay for.  I was looking more for a specific recommendation – for instance; what did you do for training?

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    #167173

    Terry
    Member

    The idea that the cause of an instability is harder to remove than a common cause variation must come from working in an ivory tower. This is not directed at you, but to the author of this ‘assingable implies easy to find nonesense.’ Instability is notoriously difficult to rectify because it can be the result of non-linearity.
    On the other hand common causes of variation can be reduced easiliy, simply by moving the process to a flat part of the response surface.
    The definition you use also raises the question of what you call an assignable cause of variation – an instability-  before you’ve found the underlying cause? What do you call it in the meantime and what do you write on the control chart  – an ‘as yet unassignable cause of variation?’
    Thank you for the exchange, I’ll leave the last word to you!

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    #167170

    Terry
    Member

    I disagree …
    Special causes are the same as assignable causes of variation. In other words, they are predictable and not random. Common causes of variation are random, which is why they are common to any number of processes.

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    #166604

    Terry
    Member

    I Googled ‘Pillars of TPS’ and found Mustard’s statement to be correct.As for the “very serious accusations indeed”, I find there is a huge difference between charging someone with a lie and a half-truth; but the distinction may be too subtle for someone who calls themselves “Six Sigma Shooter” :-)By the way, much to my surprise, ‘Mustard’ is a real family name.

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    #164894

    Terry
    Member

    Wrong on both counts!

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    #162319

    Terry
    Member

    I’ve been spending a lot of off-work time in London pubs and Munich beer gardens these days, and I’ve tasted many six sigma beers there !  They make fun of our U.S. new world brands.

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    #159904

    Terry
    Member

    Thanks –

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    #159902

    Terry
    Member

    Oops! I meant pseudosigma :-)

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    #147152

    Terry
    Member

    Forget SPC.  If you really want to have some fun, try to determine when a tool should be changed.  This is one of my favorite types of projects.  Many metal fab shops spend enormous amounts of downtime and tooling cost because they allow “opinions” to be the deciding factor.
    I have asked operators and engineers about the best time to change a tool to optimize performance.  One says, “When its blue.”  Another says, “When I start my shift.”  Another says, “When its blueish rusty-brown.”  Another says, “When I’m producing scrap.” And another says, “Right after morning break so I get another 15 minutes.”. 
    Several Six Sigma projects in this area have generated significant savings by standardizing the practice around the real facts and statistical results.
    Good Luck

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    #146306

    Terry
    Member
    #146267

    Terry
    Member

    You moron.
    Without the “old stodgy” great thinkers of the past, you’d still be finger painting on the wall of your cave.

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    #146264

    Terry
    Member

    Are you a baby ? Do you need to be spoon fed ?

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    #146251

    Terry
    Member

    “It is very clear that in last 100 years the average temperature has increased by 1deg. C.”
    WRONG.  No wonder you fools blindly follow SS.
    Global temps FELL between 1930 and 1970.
    CHECK YOUR FACTS . If you do, you will also see all the nonsense in SS
     

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    #134398

    Terry
    Member

    Telling my manager I don’t want to go is not an option. Every few years, management gets this brain fart about some new latest and greatest tool, then mandates that everyone learn about it. ;o)

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    #127211

    Terry
    Member

    You control your own destiny, and your career. You pursue a career in six sigma just as you would any other field. If you have a question that is more specific, I’d be happy to provide additional information.
    There is plenty of training in India. Here is a partial list of consultants: https://www.isixsigma.com/library/content/c030408a.asp You can visit their site and select a consultant based on your criteria.
    Good luck,Terry

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    #126388

    Terry
    Member

    Signup for the magazine of this site: https://www.isixsigma.com/magazine/subscribe.asp?ref=nav
    It’s the best case study/project examples I’ve seen. Worth the subscription price just for those alone.
    Terry.

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    #123431

    Terry
    Member

    I hear they’re closing down their course offerings. You might want to look elsewhere also.

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    #118520

    Terry
    Member

    Reigle,
    You state in the same breath: “I do not dismiss the contributions of others, because they too have provided meaning. But the bottom line is simple and verifiable, Dr. Harry won out at Motorola and got the top management team to support for his version of Six Sigma.”
    Are you Dr. Harry or Reigle?
    Why do you continue (you vanished for a while but are now back trying to save the reputation of Dr. Harry single-handedly) to state that Dr. Harry did this all by himself. It would be much more endearing to readers if you were to state how many people contributed to the Six Sigma development at Motorola. Dr. Harry is not an island and did not single-handedly create Six Sigma, right?
    Terry

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    #117465

    Terry
    Member

    Enjoy the R&R discussions.  It’s amazing to me how much R&R error there is in transactional processes, and we don’t talk about this topic much.  Most of us have the calipers under control, but the office practices offer significant opportunities. 
    We have been using Attribute R&R analysis a lot lately, on processes where individuals are asked to slot things like warranty and returns, discounts and allowances, service defect codes, sales and financial transactions and the like into various categories and its incredible how much discrepancy there can be from person to person.  You need to fix this in many cases before you go deep diving for true root causes in the process.  The “No Problem Founds” drive us crazy because there obviously is a problem somewhere.  Anyone else finding these trends? 
    Terry

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    #114683

    Terry
    Member

    Amit,
    Don’t be so demanding in your posts. You’ll catch more flies with honey. Remember, no one’s here to serve you.
    Also, try searching the site before posting — you’ll get an answer more quickly and are less likely to get ridiculed in public.
    For instance, searching for “six sigma asia” will turn up this page https://www.isixsigma.com/library/content/c010204a.asp — see the “Who” section at the bottom for your answer.
    Terry

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    #111784

    Terry
    Member

    Really? Are you not smart enough to figure out which part of the email address might have been added to fool computers and those who might be trawling the forum for addresses to spam?

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    #111765

    Terry
    Member

    No, it’s a terrible idea. Thanks for asking.

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    #110648

    Terry
    Member

    (He’s on to us.)
    :)
    Oh, the newbies. What do you do with them?

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    #110068

    Terry
    Member

    Try this thread:
    https://www.isixsigma.com/forum/showmessage.asp?messageID=25320
    I think you’ll find what you’re looking for.

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    #109558

    Terry
    Member

    Bernard,
    Six Sigma is both a philosophy and a rigorous methodology. Search this site for the definition of Six Sigma and learn the multiple facets of it. It’s more complex than a paragraph can answer here.
    Six Sigma is a breakthrough methodology for improving processes, one project at a time. ISO is a certification that says you’ve attained some level of quality. While ISO doesn’t tell you how to get there, Six Sigma does. They’re different yet complimentary. Search this site for “ISO and Six Sigma” and read more on this topic. Again, it’s more complex than a paragraph can answer here.
    Everyone certifies. Six Sigma is about delivering results, not certification. Many have jumped on the “certification” bandwagon and will take your money without helping you grow as much as possible. Again search the site about certification. Read this also: https://www.isixsigma.com/library/content/c010827a.asp
    There are no “laid down standards” for Six Sigma. There is no central certification body. Six Sigma is not something you can learn on a discussion forum. Go buy books, attend a class as your local college, online or in person. Invest the time and you’ll reap the rewards.
    Terry

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    #109539

    Terry
    Member

    GE uses a modified Six Sigma Academy logo. I think they used to use the slogan “a better way everyday”.

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    #107718

    Terry
    Member

    Jim,
    It sounds like you could benefit more from a robust product development process with all the right “prevention/risk minimization” bells and whistles.  Your success is based on “doing things right the first time” because you only get one shot in your business.  A solid Stage/Gate process with rigorous Phase Reviews will help.  Some of the Six Sigma methodology will fit into part of this, but a generic Six Sigma program by itself is limiting.  Many good engineer-to-spec firms use some of the methodology without officially calling it Six Sigma per-se.
    Good Luck
    Terry
     

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    #107201

    Terry
    Member

    A company can say that they’re actively practicing Six Sigma methdologies (DMAIC and DFSS). In my opinion, until they make an announcement to Wall Street (i.e. in their earnings reports or in the annual report — signed by their CEO and CFO) saying that they’ve saved a significant amount of money or grown their business significantly as a result of Six Sigma — they’re probably not a Six Sigma company.

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    #107074

    Terry
    Member

    This topic was discussed in the past. https://www.isixsigma.com/forum/showmessage.asp?messageID=48315
    I hear that they’re modifying it going forward and they’ll have various other comps next time.
    Terry

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    #107033

    Terry
    Member

    Thanks, Solo, for your comments. I think you speak for a good number of readers, including myself, that feel the same way. I’m glad you voiced your well-worded thoughts and hope that we can move forward more productively as a community.

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    #106816

    Terry
    Member
    #63659

    Terry
    Member
    #106559

    Terry
    Member

    I see deployment leaders as the same person as the “Quality Leader” on the picture found in this article: https://www.isixsigma.com/library/content/c010128a.asp
    The deployment leader typically is at the C-level (reporting into the CEO, COO, etc.). S/he has responsibilities for setting goals and achieving them. It’s essentially a P&L (profit and loss) type role.
    Terry

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    #105889

    Terry
    Member

    The iSixSigma Salary Survey is much more comprehensive for any Six Sigma professionals: https://www.isixsigma.com/library/content/c040621a.asp
    I found it quite useful.
    Terry

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    #105744

    Terry
    Member

    During the walk back to the car, the Pope gets talking to our tortured young adventurer and about Six Sigma.   The Pope starts reminiscing about his application of Six Sigma in regards to talk to God.   He went on to discuss how the Chief Rabbi of Israel and himself were in a meeting in Rome. The Rabbi notices an unusually fancy phone on a side table in the Pope’s private chambers.
    “What is that phone for?” he asks the pontiff.
    “It’s my direct line to the Lord!”
    The Rabbi is sceptical, and the Pope notices. The Holy Father insists that the Rabbi try’s it out, and, indeed, he is connected to the Lord. The Rabbi holds a lengthy discussion with Him.
    After hanging up the Rabbi says. “Thank you very much. This is great! But listen, I want to pay for my phone charges.”
    The Pope, of course refuses, but the Rabbi is steadfast and finally, the pontiff gives in. He checks the counter on the phone and says: “All right! The charges were 100,000 Lira.”
    The Chief Rabbi gladly hands over a packet of bills. A few months later, the Pope is in Jerusalem on an official visit. In the Chief Rabbi’s chambers he sees a phone identical to his and learns it also is a direct line to the Lord. The Pope remembers he has an urgent matter that requires divine consultation and asks if he can use the Rabbi’s phone.
    The Rabbi gladly agrees, hands him the phone, and the Pope chats away. After hanging up, the Pope offers to pay for the phone charges.
    The Rabbi looks on the phone counter and says: “1 Shekel 50!”
    The Pope looks surprised: “Why so cheap!?!” The Rabbi smiles: “Local call.”

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    #105741

    Terry
    Member

    After getting all of the Pope’s luggage loaded into the limo (and he doesn’t travel light), the yellow belt (in his part time job as a Limo driver) notices that the Pope is still standing on the curb.”Excuse me, Your Eminence,” says the driver, “Would you please take your seat so we can leave?” “Well, to tell you the truth,” says the Pope, “they never let me drive at the Vatican, and I’d really like to drive today.”After taking into account the possibility of things going wrong and the root cause analysis that would be carried out if they did he said “I’m sorry but I cannot let you do that. I’d lose my job! And what if something should happen?” protests the driver, wishing he’d never gone to work that morning.”There might be something extra in it for you,” says the Pope.Reluctantly, the driver gets in the back as the Pope climbs in behind the wheel.The driver quickly regrets his decision when, after exiting the airport, the Supreme Pontiff floors it, accelerating the limo to 105 mph.”Please slow down, Your Holiness!!!” pleads the worried driver, but the Pope keeps the pedal to the metal until they hear sirens. “Oh, dear God, I’m gonna lose my license,” moans the driver.The Pope pulls over and rolls down the window as the cop approaches, but the cop takes one look at him, goes back to his motorcycle, and gets on the radio.”I need to talk to the Chief,” he says to the dispatcher.The Chief gets on the radio and the cop tells him that he’s stopped a limo going a hundred and five. “So bust him,” said the Chief.”I don’t think we want to do that, he’s really important,” said the cop.Chief exclaimed,” All the more reason!” “No, I mean really important,” said the cop.The Chief then asked, “Who ya got there, the Mayor?”Cop:” Bigger.”Chief:” Governor?”Cop:” Bigger.””Well,” said the Chief,” Who is it?”Cop: “I think it’s God!”Chief:” What makes you think it’s God?”
    Cop:” He’s got the Pope for a limo driver!”

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    #105400

    Terry
    Member

    Try creating a pivot table to cross reference and tally the data by date or by type.
     
    Terry

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    #105395

    Terry
    Member

    We definitely need another forum for those interested in discussing things like this. What’s is your point? Is this a personal attack? If so, it belongs on another site.
    Terry

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    #104471

    Terry
    Member

    WAIT! WAIT! There’s more………….The following day, despite the sadness that weighed heavily on his heart due to the unfortunate death of the armless campanologist, the bishop continued his interviews for the bell ringer of Notre Dame.The first man to approach him said, “Your Excellency, I am the brother of the poor armless wretch that fell to his death from this very belfry yesterday. I pray that you honour his life by allowing me to replace him in this duty.”The bishop agreed to give the man an audition, and, as the armless man’s brother stooped to pick up a mallet to strike the first bell, he groaned, clutched at his chest, twirled around, and died on the spot.Two monks, hearing the bishop’s cries of grief of this second tragedy, rushed up the stairs to his side. “What has happened? Who is the man?” the first monk asked breathlessly.”I don’t know his name,” sighed the distraught bishop, but………….”HE’S A DEAD RINGER FOR HIS BROTHER

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    #104020

    Terry
    Member

    Just something on the side.
    This is an anagram developed from Neils famous words
    ‘That’s one small step for a man; one giant leap for mankind.’ Neil Armstrong
     
    Anagram:
    A thin man ran… makes a large stride… left planet… pins flag on moon… on to Mars!
     

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    #102008

    Terry
    Member
    #100709

    Terry
    Member

    Yahoo sucks for search, but on Google (pulling from iSixSigma and other sites) probably 45% could be answered. This forum has seen plenty of Q&A in the past if anyone would just search a little.

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    #100686

    Terry
    Member

    Leman,
    Your complete ignorance and rudeness are apparent for everyone. Thank you. I sure hope you’re not in my school district, because with that type of attitude nothing will ever change unless you’re doing it! (Which is highly unlikely given your personal interaction skills.)
    Having applied six sigma to my school, I can honestly say that until you do it yourself you have no right to criticize. The article provided less than enough details to do your own project and everything always seems easier when you read about it. For instance, maintaining animals to in the classroom…surely proper upkeep is required. But does that mean changing pans once per week or once per hour? The idea of six sigma speaks to a rigorous methodology that allows you to identify a problem, look at all issues that could be related to the problem, quantify it (this is more than just Leman’s gut feel and ‘common sense’ approach), find the root cause, improve the process, then finally put a process in place so that this problem doesn’t happen again.
    If Leman is in charge, he would obviously know the answer, put a fix in place, wonder why things aren’t getting better (kids still sick, teachers not as effective, etc.), try another fix, wonder some more, revert back to the old process because no institution was in place going forward, give up having wasted more of the taxpayer’s money than if he would have done it right the first time.
    Six sigma is not rocket science as many would have you believe. It’s a rigorous process for identifying and fixing something. Period. Use whatever process you want if you have something better, but don’t be so pompus and ignorant as to think you have the “right” answer for every situation having listened to a 2 second description. I cannot think of anything more ignorant or rude.
    Good luck with your life. Stay out of my and my kid’s district.
    Terry

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    #99890

    Terry
    Member

    Reigle,
    I understand you have put in your own time and money. That’s great, and I’m sure Mikel Harry appreciates it. The fact still remains that you have selected people who are tied to Mikel Harry’s new venture through his SSMI company. So therefore, people who will be financially linked to Mikel Harry in the future are doing the judging. That does not appear fair to me, although I’m sure the two judges are of high integrity. Facts are facts.
    So how can you fix this situation? Get someone (preferably two) who is impartial to join the panel. Who are you going to get? Why don’t you ask for one judge from each of the other two people who are going to be debating Mikel Harry. This solution only sounds fair and everyone will feel the results of the judging panel are fair and balanced.
    R,Terry

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    #56242

    Terry
    Member

    You should first decide if your management system is in need of Six Sigma.

    Do you have a process by which your company effects the strategy?
    How do you translate strategy into daily work?
    Is the daily work a set of standardized processes?
    It’s only by asking tough questions and facing reality that you will decide if Six Sigma (or similar, like Lean) is right for your company.
    Terry

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    #99583

    Terry
    Member
    #99582

    Terry
    Member

    Wow, just searching the site you could have found an answer:
    https://www.isixsigma.com/library/content/c001211a.asp
    Good luck.

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    #97850

    Terry
    Member

    ? What is your question?
    Try searching this site if you are in need of training. There have been many discussions in the past.
     

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    #97844

    Terry
    Member

    Yes, define your opportunities, defects and units (just like any other SS project) and then use the sigma calculator (see above icon).
     

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    #97843

    Terry
    Member

    Your analysis is incomplete. Search this site for “six sigma consultants” and you get a complete list. The more established consulting companies advertise on this site, and you’ll probably not go wrong with those. ASQ certification is sometimes viewed as invaluable by readers ofthis site…search the discussion forum for “asq certification” and read the discussions.
    Good luck with your data hunt. The data is all right here. You just have to go looking.

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    #97812

    Terry
    Member

    Not really. It worries me more that hiring managers don’t know the difference between someone who actually has skills versus someone who only passed the ASQ CSSBB exam. Once people start realizing that a test won’t get them anywhere, we’ll see a change in actions. ASQ, of course, could help by making their “certification” more stringent — to the same level as corporate america.

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    #97775

    Terry
    Member

    Depends on the context. I can see it in either the Motorola University context, or as the mean in a statistical context (the greek symbol mu representes the data mean or average).

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    #97757

    Terry
    Member

    Some additional information for the M & M experiment.   If you goto the M & M website, you can download the companies statistics for distribution for the bag contents ie what percentage of colours per package.   This is available for all types including chocolate, peanut, and crispies.
    It is interesting to take this data into the class and show when the results are tallied for each bag.   You can then look at reasons why the distribution is incorrect etc.   I have used it for serval courses now and how found that some people get passionate enough to contact the manufactorer to show their product is not meeting their promoted stats.   The result is a letter and a number of sample products from the company (well in Australia anyway).
    Terry

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    #96981

    Terry
    Member

    mman
    If you would like I can support your request with some examples of process mapping that shows the big picture of our latest project here in Aust.   As to good documents and articles I have one that we put together for our yellow belt training that if you like I can add here or email to you.
    As a suggestion, when you are looking for articles etc, look also for flowcharts and charting.   Some companies refer to it as process mapping and flow charting.   Hope this helps.
    Terry

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    #96861

    Terry
    Member

    It depends on where you are working, who you speak to, and how much change you can personally make (leadership skills).

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    #63287

    Terry
    Member

    There’s one listed on this page: http://software.isixsigma.com/co/online_six_sigma_training/
    Otherwise, I don’t know of any good SPC online courses. I always go to a textbook or my BB course materials for the refresher.
    Good luck,Terry

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    #94439

    Terry
    Member

    Jeyprakash,
    You should visit the Software area (http://software.isixsigma.com) and sign up for their newsletter. They publish articles directly pertinant to your situation.
    Regards,Terry

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    #94438

    Terry
    Member

    Shobhit,
    It’s not rocket science, but you need to understand six sigma in order to put it in context. I suggest you go through a training course. The following input will make sense to you after that point:
    1. Define your PMAO defects
    2. Measure your PMAO defects and opportunities
    3. Implement a six sigma DMAIC project around reducing the largest factor contributing to defects.
    Good luck,Terry

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    #63283

    Terry
    Member

    This has been discussed on the main site. There’s a *very* long thread on the topic, but you can start reading here for an elevator speech:http://main.isixsigma.com/forum/showmessage.asp?messageID=163Good luck,Terry

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    #60022

    Terry
    Member

    Yes, I calculated the same number as you (3.96 Sigma) given:

    1.5 Sigma shift
    100,000 products and a failure rate of 0.69% is representative of your population
    Terry

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    #94143

    Terry
    Member

    Either training in person:
    https://www.isixsigma.com/ne/events/
    Or training online:
    https://www.isixsigma.com/co/online_six_sigma_training/
    Good luck.

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    #60012

    Terry
    Member

    Atik,
    There are a lot of resources and articles on this site. Start reading some of them and you may find your answer very easliy:
    http://healthcare.isixsigma.com/spotlight/
    Terry

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    #93713

    Terry
    Member

    Bob, in response to your question to Joy, I’ve found the 90% acceptable reference in one of Air Academy Associates’ training manual (Six Sigma Expert).
     

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    #59987

    Terry
    Member

    You are very welcome. Happy holidays.
    Terry

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    #59985

    Terry
    Member

    It’s called networking. Healthcare is full of “old boys networks” and certification requirements. This will change over time and they find themselves less and less able to handle the needs of customers. And they will look more and more to proven methodologies, like six sigma, to help — as well as bring in qualified people from the outside as they realize that their work is just a set of processes that can be defined, measured, analyzed, improved and controlled (just like any other process).
    Having said all that (and back to my original post), if you have a network of influential people within healthcare they can help you get job(s). Try to attend as many conferences as you can. Network and share ideas with people in industry. Try to wow them. You will need to “get in” before you can prove yourself and that may require some action on your part to do so. Once you’re in and with proven experience, they won’t care so much that you aren’t originally from their industry.
    Good luck!
    Terry

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    #93382

    Terry
    Member

    Mike and Chris are correct.  Most equipment manufacturers either do not know capability based on facts, or bluff it.  You have an opportunity to stand out and provide valuable information to the customer.
    If your competition’s claims are higher than yours, make sure you educate the customer on how to tell who’s providing facts and who’s bluffing.

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    #93161

    Terry
    Member

    I don’t know about anyone else, but I made all my BBs read this thread so they could learn what a good debate with proofs and data looks like. It should help them be more aware of the statistics in their project and learn to question everything (including the shift), even if the person is beyond reproach.
    Heck, I would have paid the book price just to watch this battle! :) I guess I should buy the book now to see what all the hubbub was about.
    Cheers,Terry

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    #92785

    Terry
    Member

    That’s a ridiculous statement, Statman. “…isixsigma to remove your article that only serves to disseminate the misinformation.” Is this the only time you’ve seen people refer to the 1.5 sigma shift? C’mon. Be serious. Six Sigma wouldn’t sell if it were called 4.5 sigma. I think it’s fine to use the 1.5 sigma shift, but if you’re serious about your processes, measure the shift yourself. Stop snivelling over it and get on with your life…it’s not worth the time debating. It is and will be.
    BTW, did you read Mikel’s new ebook on the 1.5 sigma shift? Supposedly he presents the engineering derivation for the shift from a design standpoint. A colleague is reading it, but it’s way over my head.
    Terry

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    #92705

    Terry
    Member

    Mike
    Check out this Q&A. It should help explain why there is no one body that certifies for Six Sigma:https://www.isixsigma.com/library/content/c010827a.asp
    Regarding programs, ask for a reference list and call them. I don’t know anyone that’s gone through IIL and have never heard of them before. Motorola carries a good name and will be recognized (which will help you). BMGi.com and Moresteam.com both have programs you might want to look at — both are comparable.
    Terry

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    #92679

    Terry
    Member
    #92597

    Terry
    Member

    Customer facing metrics are metrics that your customer feels; internal are metrics that you feel as a business.
    Loan turn around time is customer facing since they want a quick answer to the decision. Payroll process is internal facing since employees want to be paid every friday. Customers could care less if your employees are paid on time.

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    #91670

    Terry
    Member

    Here are a few reasons:
    They already know what they’re doing (BB trained, certified, with industry experience, etc.)
    They are able to look at the picture without being caught up by the emotion that always comes with having grown up in the system.
    They top performers with results to show.

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    #91639

    Terry
    Member
    #90932

    Terry
    Member

    Xerox is in the printing industry. Is that a similar industry to yours? It really doesn’t matter. To select a SS project, you just need to have a process that you can define and measure a defect. What processes do you work with? Let’s start there.

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    #90915

    Terry
    Member

    Yes, you can. Look at the healthcare.isixsigma.com portal…it’s all about services. Banks, financial institutions, and many other service companies use six sigma. Just start searching this site for something specific and you’ll find many examples.

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    #90696

    Terry
    Member

    Lead time is the outcome.  I would start with a value stream map as a first step because you need to better understand the problem and root causes.  You might look at the swirls (rework) and stalls (wait time) in the process.  Check out “elapsed vs. touch times” at each step of the process and go after the components with the worse elapsed : touch ratios.
    Lean, Kaizen, Six Sigma are only tools – The means not the ends.  Your problem might require Kaizen, Lean, Six Sigma, or IT or any combination.  The first step is to define the problem and causals.
    Your problem is like building a house.  The tools you use are dependent on what you’re trying to accomplish.  You can’t decide up front to use the hammer for everything (Unless you think everything is a nail).

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    #90695

    Terry
    Member

    Your huge global process sounds like its too big to tackle all at once.  I like the idea of a top level value stream map and CTQs.  You need to scope this huge process into manageable chunks.  This may possibly be a dozen Six Sigma projects.
     
    No problem is too huge for Six Sigma when executed effectively.  Good luck.

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    #90519

    Terry
    Member

    That’s pretty much the way I feel. I’m currently studying for the ASQ Black Belt exam and was thinking about investigating membership in the American Statistical Association to see if that would be worthwhile and would advance my studies/knowledge.I do belong to the Academy of Management so that I can keep up with the latest in management theory, etc. I’ve found that to be great value for money. There is some discussion of quality, six sigma, etc., but it is definitely not a primary focus.Thanks for the feedback.Terry

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    #90344

    Terry
    Member

    You determine your process short term sigma, then you determine your process long term sigma. The difference is your shift. It may not (and most likely will not) be 1.5. The 1.5 is used from a design standpoint, as Mikel Harry expounded upon (see his moderated forum at https://www.isixsigma.com/forum/ask_dr_harry.asp.
    Terry

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    #90143

    Terry
    Member

    Good discussions on this topic but Steve has nailed it.  If we hide behind “customer behavior” we get one level of performance.  If we’re willing to go deep and better understand our “total sales process” and how it aligns/misaligns to the customer and the marketplace, we get more.
    Hit Ratio is an outcome, we need to deep dive into “root causes of process variation.”  Steve’s suggestions are the right things to investigate.  We’ve also had great luck quantifying these things.  Good luck!

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    #89490

    Terry
    Member

    Mathieu,
    It’s copyrighted, so unless you’re willing to break the law I suggest you don’t use materials that are the intellectual property of other companies.
    My plant has been investigating Rath and Strong (see ad below) as they were the company to come up with the Courier simulation that GE Capital (and other GE businesses) used and still use. It looks pretty good from what one of my colleagues is telling me.
    Terry

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    #89384

    Terry
    Member

    Here’s an idea: Tell me who your customers are for this project and what their CTQs are. Then tell me how you define a defect and opportunity and I’ll tell you what you need to do on your Six Sigma project to be successful (by the time you get there, however, you’ll probably see “the light”).

    0
    #89383

    Terry
    Member

    Here’s an idea: Tell me who your customers are for this project and what their CTQs are. Then tell me how you define a defect and opportunity and I’ll tell you what you need to do on your Six Sigma project to be successful (by the time you get there, however, you’ll probably see “the light”).

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    #89369

    Terry
    Member

    Fair enough, Reigle. Here’s my data:
    In four separate posts within the last two days you have specifically referred to Dr. Mikel Harry’s “Resolving the Mysteries of Six Sigma: Statistical Constructs and Engineering Rationale”.
    iSixSigma states: “The iSixSigma discussion forum is not a medium for user or business advertising.”
    Dictionary.com defines advertising as: “The activity of attracting public attention to a product or business, as by paid announcements in the print, broadcast, or electronic media.”
    Dictionary.com defines product as: “commodities offered for sale.”
    Now the ball is back in your court. Is Dr. Mikel Harry providing this document free of charge, or offering it for sale? If it is free of charge, where can I obtain a copy?
    Terry

    0
    #89346

    Terry
    Member

    I agree with Stan, and I don’t find myself saying that very often :). This promotion is getting a little out of hand.

    0
    #89329

    Terry
    Member

    Sinking Ship,
    You are on base. You do need to find out what the management team is passionate about — what keeps them up at night? Is it the recalls on your products, or the growth numbers they need to hit, or rising customer dissatisfaction with wait times, etc. Then you’ll have their attention and you’ll need to execute to show them you mean business. Once you’ve done that, they’ll love you for life and you won’t be able to do wrong.
    Keep your head up…you’re heading in the right direction!
    Terry

    0
    #89223

    Terry
    Member

    Frank,
    It appears that your question was cut off before you completed the post. Please post your question and I’ll see if I can help.
    Terry

    0
    #89222

    Terry
    Member

    Yes.

    0
    #57851

    Terry
    Member

    No, there is no standard. The standard in Banking/Finance (as well as any other industry) is get better, faster than your competition. Six Sigma is one way to get there.

    0
    #89124

    Terry
    Member

    No, there is no standard. The standard in Banking/Finance (as well as any other industry) is get better, faster than your competition. Six Sigma is one way to get there.

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    #89123

    Terry
    Member

    Ali,
    My advice is to find employment from a company that actively publicizes that they’re a six sigma company. Take any job you can. Then immediately go after you green belt and wow everyone you meet. A black belt role will be a piece of cake after that point.
    Alternatively, you can go straight for a BB role, but you may need a personal connection or such to land the job. Such is life.
    Good luck in your job hunt,
    Terry

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    #89091

    Terry
    Member

    You’re right.  People will fill the time available until you get rid of them….

    AUTHOR:
    C Northcote Parkinson

    QUOTATION:
    Work expands to fill the time available for its completion.

    ATTRIBUTION:
    Economist 19 Nov 55

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    #88779

    Terry
    Member

    And I suppose, DaveG, that you fix your own car, prescribe medicine to your own children, and repair your roof when it’s leaking? None of them are rocket science, but it’s many times more effective (both cost and outcome) to have someone else with the core competencies do the work.
    In this case, I still think that having someone train you (who is a professional trainer and skilled in the art and science of adult education) is more effective.
    I, personally, am glad that I didn’t have to go through GB and BB training on my own. I would gladly sit through the coursework and do my first project again — it was that effective.

    0
    #88764

    Terry
    Member

    I believe you said you were loking for certification, not training. Go for training from a reputable vendor not asq. Then deliver value … you’ll be much better off.

    0
    #88756

    Terry
    Member

    Don’t waste your money on certifcations. Spend your time on something useful like generating value for your business…it will pay off 10X more than certification.

    0
    #88708

    Terry
    Member

    Agreed and thank you for someone else who sees this thread as absurd. Go do some work and stop the childish behavior. The whole issue has left a bad taste in my mouth for all people mentioned.

    0
    #88697

    Terry
    Member

    Look under the directory (left hand side, dark blue column) for Methodologies > Project Selection and you’ll get tons of ideas for projects in those areas. There is also a section for calculating savings.

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