Titu John

The more significant changes to requirements in ISO/TS 16949:2002 are :

Requirement to define Quality Objectives and Targets (clause 5.4.1.1)

Increased requirements for Management Review (clause 5.6)

 Determination of employee competence (clause 6.2.2) and employee motivation & empowerment (clause 6.2.2.4)

Inclusion of requirements…[Read more]

Well  6-Sigma is a subset of TQM and I agree to this fact , if you look into the philosophy of TQM /just the way TQM is defined it says ,”Total Quality Management (TQM) is a management approach that aims for long-term success by focussing on customer satisfaction. TQM is based on the participation of all members of an organization in improving p…[Read more]

Hi ,
You are trying to compare a tumour cell with a normal cell , in that case its a One -to – Standard value comparision i.e single sample comparision , hence U need to use a t-test
Regards,
Titu

Hi Anjali,
Your problem is quite simple when ever you are stating your requirement yo should mention your specification limits i.e. USL & LSL , a supplier having  SPC experiece has to fix his production within the spec limits which you have mentioned i.e. his UCL & LCL so to have a good capable process he should have his Cp & Cpk  values of 1…[Read more]

Hi,
I do understand the nature of your industry its basically  a manual job or an art . You must understand the fundamental saying that “Thing  which cannot be measured ,can’t be improved “. so without measures you cannot use any statistical tools.
Regards,
Titu

I do agree with your views , P-chart are used where you have propotions defectives type of data, and when the sample size is variable in nature. Some basic things which people forget is the common confusion in identifing Defect & Defectives.
Defects : Refer to any Non compliance to specification
Defective: A sample /product having >=1 defects…[Read more]

Hi,
It would be a difficult to estimate the exact number of ISO 9001:2000 certified hospitals in India , but it I know amy hospitals where Six sigma initatives have been take ….it may not be on a very  formal basis but the goals and objectives remains same ? For Ex. Hinduja Hospital in Mumbai , Appolo hospital , to name a few

In some aspects of quality improvement, TQM and Six Sigma share the same philosophy of how to assist organizations to accomplish Total Quality. They both emphasize the importance of top-management support and leadership. Both approaches make it clear that continuous quality improvement is critical to long-term business success. However, why has…[Read more]

Critical to Quality Requirement is Retention of employees & Attrition is the metric to be tracked for improvement.

Archana,
Effectiveness of Six sigma methodologies are not affected by change in country ……….u just have to make minor changes to suit the local needs region/sector wise ………that is nothing but common sense ……..hope I clarifed UR doubt ……..U can mail to me at [email protected] for further infomation.
Titu John
 

Well I have consulted a number of hospitals and applied six sigma methodologies in improving the patient waiting time, Improving the overall satisfaction level of internal & external customer.
You can contact me for further information on these areas..
Titu John

Errors in a  contract or a document or for the matter in a book follows Poisson distribution hence the user should take into consideration the properties of Poisson distribution before taking any samples , and there after use relevent statiatical tools.

TQM is a holistic approach which goes beyond a organisation ,its a philosophy where as Six sigma  is a focussed approach to solve a problem  on a project basis . Hence in my opinion we cannot compare these two approaches.
Titu John
Quality Management Consultant

Well Its is not worth while comparing both because six sigma is just a methodolgy  for focused improvements,where as TQM is a philosophy in simple terms a bigger domain .