A.B

Sir ;
This link might help assuming similarities between TOPS & 8D. http://www.qs9000.com/8D/ ( slides based document )
It is better to check directly from this link :
http://www.qs9000.com/8D/sld219.htm
Don’t know if it’ll help you.
Good luck.
A.B

Where can we find the “Comprehensive Six Sigma Reference Guide” by Steve Salzman, Larry T. Rabeneck ?.
Thanks in Advance.
A.B 

Shaju :
Check this :
http://www.isixsigma.com/library/content/c020304b.asp#about
I was a participant at a lecture on 6 sigma he gave recently.
Good Luck.
A.B

Breyfogle gave him good credit ( Bill Smith ) in his book “Implementing 6 S…”. The USA Today Article is published too in the same.