iSixSigma

Boyan Angelov

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Viewing 14 posts - 1 through 14 (of 14 total)
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  • #237589

    Boyan Angelov
    Participant

    Thank you for your valuable thoughts and expertise!
    It is definitely beneficial to ask someone who already got through similar scenario instead of re-inventing the wheel.

    Will keep you posted once there is development on the topic , so maybe it can summarized in to a case study later.

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    #237559

    Boyan Angelov
    Participant

    Thank you for pointing out the bigger picture Mike! Actually the Project Manager in the company had started evaluating the current tasks needed to complete the development phase in order to fully evaluate the end to end time needed to be invested in order to deliver a project to a client. The Sales person is using some sort of older/own evaluation of when a project could be delivered.

    I wasn’t sure that this would have been the correct approach and I wanted first to see the real value stream and how much time is being wasted between stages, what is the real takt time for dev. tasks , and now we will be working in both direction:
    1. Evaluate each single sub task that needs to be completed by the designer and developers team in the different stages.
    2. Evaluate the lead time between steps in order to build the expected critical path and to confirm it with a new project.
    1+2 = something like the Karen Martin’s – Metrics Based process mapping.

    3. Evaluate if additional people(freelance) are needed to clear the current backlog overtime.

    Thank you for the comment and guidance!

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    #237390

    Boyan Angelov
    Participant

    Guys,
    There’s further development on that story.
    I am still putting my thoughts in order and I would really appreciate your professional hints.

    It looks like the biggest pain point of the team is the development phase.
    Only one product will be targeted for now. There are 4 developers working on 10 different projects related to 1 product. The devs are profiled and 1 is professional in only 1 area.
    There is quite a big backlog of development tasks further to be done.
    The team is using a mixture of Agile and Kanban – Some tickets are being estimated, some not and placed on Kanban board. However, they are not pulled but pushed by the Project manager which ‘breaks’ the kanban idea.

    The top issue is the backlog of dev. tasks that are taking away any time possible to focus on current tasks. If you even assign the top priority ticket to a developer, he/she has so many priority 1 tasks so no focus can be placed on the new one and the delay can be counted in weeks.

    Could you please advise your approach in such case?
    How to focus on properly setting up a working structure that will enable clearing the backlog over time + focusing on any urgent/immediate issues needed?
    Any experience in such? Maybe even similar experience in a production environment to be able to fulfill huge backlog + incoming urgent requests with limited resources?
    Or maybe advise how to prove that additional developers are needed? – On this point I was thinking about a time study to check how much actual time is invested by dev, how much is wasted in additional tasks and then check the existing backlog time estimation?

    THANK YOU!!!

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    #237302

    Boyan Angelov
    Participant

    Thank you very much, guys! I think I should follow the approach suggested. First, fix the big problem to free up resources and then focus on documenting the current organization state.

    I will follow up with more details when I have them.

    Meanwhile, please do not hesitate to share additional feedback or more ideas as well.

    Wish you a great weekend ahead!

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    #237284

    Boyan Angelov
    Participant

    Maybe I can use the Baldrige excellence framework?
    Does anyone have experience with it? I would be grateful for some practical high level steps to take.
    Thanks!

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    #236689

    Boyan Angelov
    Participant

    Thank you @ctindill . I wachted several sessions led by Karen Martin and Metrics Based Process Mapping is one of the tools that I plan to use in improving a specific Technical escallation process.

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    #202988

    Boyan Angelov
    Participant

    Hi Mukesh,

    If there isn’t someone more experienced to guide me, I would go the following way:
    1. decide\discuss the possible factors – baking temperature,temperature at which the cake is placed inside, distance from heater\number of heaters, fan on\off, position in the baker, baking time, viscosity (as some products may fall at the bottom),
    2. Select the top 6 of them
    3. Setup a Design of Experiments e.g. use the minitab option to set DOE
    4. Bake 12 cakes and invite friends over to test and give opinion
    5. Ask them to record their observations on check cards to decide on positive or negative outcome of each cake
    6. Add the results in the DOE analysis part and analyze the optimal behaviour

    However, maybe someone more experienced could add to the tread and give additional suggestions?

    Kind regards,
    Boyan

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    #202983

    Boyan Angelov
    Participant

    Guys, I would like to thank you for the proper guidance!
    Based only on 2 hour work , we defined 3 quick wins( directly suggested by employees) and at least 30 possible causes to dig deeper.

    My next plan is to gather with the team and either group and categorize the possible causes and dig deeper(5 Why’s) or directly think for resolutions for some of the causes we can influence.

    Wish you a great weekend ahead !

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    #202962

    Boyan Angelov
    Participant

    Great hints. Thank you very much guys!

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    #202949

    Boyan Angelov
    Participant

    …and one additional question – what will be the optimal way of tracking\noting the way they work ?
    1. Sit next to them asking to guide me through what they do and how they do it
    2. Take notes and later on my own add it in written OR do some process map based on each persons’ understanding

    How will you do it? What will be your best approach?

    I’m asking cause I don’t want to waste people efforts on the project.

    Thanks in advance and enjoy the weekend :)

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    #202948

    Boyan Angelov
    Participant

    Hi John,

    Really appreciate the time taken to give me those valuable hints!
    I get your point and I think you are right – at the end I might get just what they think I want.
    Now I plan to stick to suggestion 3 – find top, middle and bottom performer.
    Yesterday , I had the chance to speak with a Senior member , and with just the first talk I’ve notices so many possible points of failure.

    Kind regards,
    Boyan

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    #202942

    Boyan Angelov
    Participant

    Sorry , I was dragged away while typing my post, that I forgot to ask for your help (and I cannot edit it anymore :( ).

    Could you please help by sharing any thoughts\comments regarding similar experience that you had?

    Thank you in advance!

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    #200516

    Boyan Angelov
    Participant

    Thank you both for sharing your thoughts and for the metrics that you suggested!
    I do not have much additional details that can do the split per customer/case type etc.
    I’m currently trying to gather additional details and continue the investigation further.

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    #200480

    Boyan Angelov
    Participant

    An idea is to focus on knowledge creation. In case you are in the Support industry, it is a very valuable tool that can deflect high number of Support cases, thus lowering the overall support costs and customer satisfaction.

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Viewing 14 posts - 1 through 14 (of 14 total)