I used the Quality Council of Indiana book primarily. The key, for me, was to riff through the QCI practice test questions to ensure I had a good handle on the body of knowledge. This highlighted areas I needed to work on.
I took an relaxed approach to preparing — over about six months. And the preparation for the CQE helped a little…[Read more]
Mike C. –
No apology necessary. You were right.
I am slowly learning that whenever I have a knee-jerk reaction, I need to stop and think why I reacted the way I did. And at my age perhaps introspection comes a little easier.
Mike C. was blunt with me a couple of months back, but he did make me reconsider my thinking about and approach to Six Sigma and about the way I go about my job.
At age 61 this can be disconcerning, but it was needed. I was in a very deep rut and although I am not yet an Abrams tank, I may have partially made my way out.
It may be that you are not defining the true root cause (or causes) in those instances that recur. This is not uncommon and usually caused by a rush to judgment. Sometimes these things just take time.
Your procedure is probably no different than most. At issue may be your company’s skill in applying the tools available for root cause…[Read more]