Clifford Norman


iSixSigma Membership


Clifford Norman




Clifford L. Norman has B.S. degree (1975) in police science and business administration from California State University at Los Angeles and an M.A. in Behavioral Science from California State University at Dominguez Hills. He has extensive experience in helping global organizations with improvement work since 1979. In 1989, Norman joined Associates in Process Improvement after working as a consultant and developing consulting services for Philip Crosby Associates. He is also an Improvement Advisor with the Institute for Healthcare Improvement (IHI). He has spent the last twenty years consulting with domestic and international clients in a variety of industries. Norman’s work focuses on top management’s involvement in leading the effort to integrate improvement into their business strategy. He is a member of the American Society for Quality, and is a Certified Quality Engineer (CQE). Cliff is a co-author of the first and second edition of The Improvement Guide – A Practical Approach to Enhancing Organizational Performance and Transforming Health Care Leadership – A Systems Guide to Improvement Patient Care, Reduce Costs and Improve Population Health

Certification Level


Certification Body