• @cmcardle Just to restate a point made earlier, This is a quote from W. Edwards Deming. “A common disease that afflicts management and government administration the world over is the impression that “Our problems are different.” They are different, to be sure, but the principles that will help to improve quality of product and of service are uni…[Read more]

  • Hi @cmcardle,

    I have facilitated some logistics CPI projects recently and I may have some suggestions:

    a. Do not limit your research to air cargo handling operations: From ports to railroad operations, main logistics processes, problems and KPIs are similar. Widen your scope into those areas.

    b.  Especially with low skilled, low cost labor…[Read more]