Hi Katie,
Thank you for the replay. I will study the links that you mentioned. I hope that I will succeed on finding the idea. I asked the flow diagram for all the process and now I have to study it to see if I discover something. Is hard because I am not familiar with this process, I have to talk to the person that are involved on this process to see if they can help me. I thought to analyze the flow diagram with someone who does everyday the work to be able to understand the process. I hope that is a good start. I am quit pressed by the time and is the holidays season.
