Doug Coenson


  • Excellent article and helpful suggestion! I have always stated that while an FMEA is an important and useful tool, it doesn’t always lead people in the right direction–it can often distract people from a more […]

  • I have worked on many project to reduce cycle time in transactional environments, and many times backlog needs to be addressed using a short-term resolution prior to launching a true long-term fix. To address the backlog, typically 2 things need to happen: (1) create a measurement system to fully understand the number of transactions moving…[Read more]

  • If the pharmaceutical industry operated at a 3 sigma, out of a million prescriptions filled, 66,807 would be incorrect! Think about the airline industry, which operates at a higher level than 6 sigma when it comes […] 8 years, 2 months ago

  • Great article. I would be interested in knowing if anyone has a risk management plan for their tax department, and if so, would they be willing and able to share it with me.

  • Excellent article! I rarely comment on articles and usually find them too broad to gain any insightful information from that is beyond common sense. This articile truly points out the reality of certification […]

  • I would recommend taking a course or reading up on Design for Six Sigma (DFSS) which is all about collecting the voice of your customer, gathering requirements using Quality Functional Deployment (QFD), and […] 9 years, 1 month ago

  • First, like in any industry, education only gets you so far. I am not familiar with Villanova’s program but I’m sure like many educational institutions it is very academic and theoretical in nature. Doing projects and getting real experience is what really makes you a great GB, BB, or MBB. I believe a great BB is one that does not try to fit…[Read more]

  • Doug Coenson became a registered member 9 years, 1 month ago