• To facilitate the development of its employees and better respond to the changing business environment, one department of a large financial-services company decided to revamp its existing performance management […]

    • Sorry for such a delayed response Jim. However better than never.

      Problem Statement ommission from this article was accidental. We still have a defined problem statement for DMADV projects as well.

      There is one small variation to it – at times a project started as DMAIC – may change itself into a DMADV after analysis/ during improve phase.

      I hope this is still helpful to you. Please feel free to reach out to me.