Articles
- Five Myths That Can Undermine Customer Loyalty
- To Identify CTQs, Listen To The Voice of the Market
- Six Sigma's Battle Over Marketing
- A Competitive Edge
- Net Promoter Score: A Number for Business to Grow By
- Adding Value to Content of Six Sigma Project Charters
- Value in Focusing Lean Six Sigma on Distribution System
- Value Matters as a Key Metric for Six Sigma Initiatives
- Marketing Function Is Different in a Six Sigma World
- Which Customers Should a Six Sigma Company Listen to?
