Director Access GE – Customer Advocate
An experienced Malcolm Baldrige executive with a proven record of delivering on top and bottom line results while consistently increasing leadership responsibilities. As a pioneer in Six Sigma & Lean processes, and later a GE Master Black Belt, have strategically transformed manufacturing, hospitals, financial services, and federal sector organizations. Advised 600+ businesses in the areas of Leadership, Operations, Sales and Finance to translate business and industry challenges into positive financial improvements. The keys to my success are defining goals, valuing differences, creating cooperative environments, with an unwavering focus on results.
MBB, DDI Facilitator, Lean Bronz, Quality Engineer
General Electric, DDI, SME, ASQ
1999, 1990, 2007, 1991