indresh

metrics if don’t exist need to be designed, BTDT gave a small but valuable example as to how to make the management pause and understand that there needs to be structured methodology for improvement or achieving business goals
my suggestion get the bosses come out with some vital metrics which measure costs in business and then start working on…[Read more]

you got it wrong buddy, seem to be a diciple of mike are you ??? ;-)
cheers

mike carnell.
you sound as if prior to six sigma people were as idiot and blindfolded as you are now. they never felt the need of experience to take their decision on
you can’t tell upfront to anybody who is new to six sigma that his experience holds no importance, i hope you are not teaching anywhere. anyways i do take your point and have also…[Read more]

dear prashanth
yes surely you can do, in fact experience counts
but when you follow a Six Sigma rigor, its improvement methodology based on data and root causes identified based on valid set of figures. this shall be aiming it correctly and shooting the arrow to have almost surity that it will hit the bull’s eye
your gut feel may or may not be…[Read more]

can you provide in detail what exactly are you trying to achieve
mail at [email protected]
rgds

not able to view the same
please send the same at [email protected]
thanks

i too agree with Joe
but would like to make a point here, the parameters which the customer uses to answer questions in CSI surveys needs to be linked with the internal measures not necessarily the audit measures that we do internally on our call centre.
giving you an example
– we ask customer rate us on scale of 1-5 (poor to excellent) on ease…[Read more]

% defective on sample size has automatically converted into per 100
i would suggest data collected (% defective) for substantial period of time shall be fine in terms of analyzing and displaying corelations and trends to root causes
hope this helps
 

hi anshika,
do forward your email id if possible, i think we can share our learning and as well learn more in the process
others most welcome to write in at [email protected]
rgds

have a query might be trivial
percentage is a discrete data then why use T-test
can’t we use chi sqaure to know if there is commonality between the standard and the sample in question ????
rgds,

hi !
adding my two cents
– start with the business objectives – be in increase in brand, enhance retail network, enhance deposits, enhance customer satisfaction, enhance profitability
– link these with the critical output measures that we have and further link to processes and sub processes
– give appropriate weightage and status as is (this…[Read more]

do the following
– write down the process step in detailed (include) all the activities that you are doing at every step
– number the steps
– do a time and motion study, which step is taking how much time, if possible measure it as accurate as possible
– highlight steps as VA (value adding) these are those for which the customer to the output…[Read more]

only one point to be added here
– don’t pick up the GB project on output
pick up one or two inputs which contributes to the output. that should automatically defines the scope appropriately
rgds,

hi!
actually i helped students of my alma mater SIBM (now a deemed university) to initiate six sigma projects s part of the six sigma club (eventually to be incorporated as mandatory certification for first year).
they started out management objective as VOC with following objectives
– to create a good brand
– to have profitability
further…[Read more]

send me your email id and i shall send you one template (sample of one of the project done )
just need to follow the template flow and enter data
rgds,
[email protected]

let me give you specific inputs than talking like a typical consultant
– we use standardised gallup GWM and Q 12, you may also list down some inputs which govern employee sat, example : job profile, laid down processes and clarity of what needs to be done, salary, good manager (mentors, leaders, etc), good culture (openness etc), ethical brand of…[Read more]

answer to your question number 1 is documented standardised process
second : let me get back to you on that
not able to send mail to your personal id from my official one
please mail it to [email protected]
thanks

hey just a request,
do you have some kind of question bank from ASQ etc for preparation, can that be mailed as soft copy etc.
i would like to attempt and see where i stand, though recently cleared certification of my organisation besides hands on exp of mentoring more than 60 projects (GB, YB, BB combined)
would really appreciate that
rgds,

4 is B
i would like to know how did you arrived at D in question 2
i think its C, even at six sigma you still have probability of .00034 for defect to come in, the opportunity is still there
please elaborate if am wrong
 

i think with discussions going personal the question initiated got somehow lost
i too am new and would really like to have a simple explanation from all you experts
we set +-3 sigma as control limits, what if we set it at 6 sigma levels ?
is it just to have more breathing space than before….i presume yes, then why not anything less than 3 ?