Jessica replied to the topic What Was Your Career Path Into Process Improvement? in the forum General 1 month ago
Love this! 💖
It’s so cool to see everyone’s different path to quality. These stories are engaging and inspirational.
* Associate degree
* Floor administrator
* Assistant manager
* Ops manager
* Six Sigma Black Belt
* Happy OPEXer!
There are a lot of different ways to get feedback from your customers:
- Sales calls
- Support tickets
- NPS quick-surveys
- Online chat
- 1:1 Interviews
- User tests
- Focus groups
- Third-party review websites
- Online stalking
Which methods does your OpEx team use on a regular (yearly) basis?
And what’s your #1 favorite?
Jessica started the topic When Hiring a Black Belt, What Skills Do You Look for? in the forum Implementation 7 months ago
I’m a hiring manager and understand that six sigma has many benefits. I’m a believer. :)
I want to hire a six sigma black belt.
From those of you who have worked with many black belts in the past, what skills do you look for in the person that make them successful?
Assume they have been six sigma trained at the black belt…[Read more]