iSixSigma

John A. Goodman

Profile

iSixSigma Membership

Name

John A. Goodman

Title

Vice Chairman

Biography

John A. Goodman is vice chairman of Tarp Worldwide, a customer experience agency that has been in business for more than 35 years. Goodman is the author of Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty and Maximize Profits (AMACOM, 2009). He can be reached at JGoodman@tarp.com.

LinkedIn Profile

http://www.linkedin.com/pub/john-goodman/4/886/477